Beyond Philosophy

JANUARY 15, 2021

As we all interact more online than we ever have before, digital experiences are becoming an essential part of your CX. Like a physical experience, digital experiences should center around customers and focus on what they want so you can get what you want, customer-driven growth. However, there is also nothing wrong with giving people a little Digital Nudge in the right direction.

CX 99

CX Government Start-ups Customer Experience 99

Astute

JANUARY 15, 2021

Closing the customer feedback loop can help turn bad experiences into good ones, and make good experiences even better. Here's everything you need to know. The post Closed-Loop Feedback: How to Get More From Your Surveys (and Delight Customers) appeared first on Astute.

Customer Feedback 56

Customer Feedback Customer Experience 56

Zendesk

JANUARY 15, 2021

Abraham Lincoln used stories to solve arguments, often to the dismay of his cabinet, saying, “I don’t propose to argue this matter…because arguments have no effect upon men whose opinions are fixed and whose minds are made up. But this little story of mine will make some things which now are in the dark show up more clearly.”. Storytelling is an art and a skill that only a handful of leaders have known how to wield effectively.

Compliance 52

Compliance Start-ups Customer Experience Customer Service 52

Qualtrics

JANUARY 15, 2021

We show you how to design and use rating scale questions in your survey, so you can get easy-to-interpret qualitative feedback data back. Designing rating scale questions can be tricky to use, but they’re used because they provide an immense wealth of information on the target audience’s attitudes, behavior and responses to your product or service. We explore how you can make this survey question work for you.

Construction 49

Construction Net Promoter Score Start-ups Customer Experience 49

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SugarCRM

JANUARY 15, 2021

Recently, I got to do two things I never did before: I visited Cleveland—the Rock & Roll Hall of Fame is a must-visit – and I attended Content Marketing World, one of the largest marketing-focused events in the world, with over 120 sessions and workshops presented by leading brand marketers and experts. Bottom line is, if you’re a marketer, there’s definitely something for you to learn at Content Marketing World.

Sales 32

Sales Start-ups 32