Why Customers Say One Thing but Then Give You a Different Score
BeyondPhilosophy
DECEMBER 5, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: The other day, I was waiting for our food at a restaurant with friends, which was taking too long. Luckily, before we complained, they delivered the food. Later, the manager came by twice and asked how everything was.
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