Fri.Jun 03, 2022

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Six Customer Success Email Templates to Save Your CS Team Time

Totango

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Keeping in touch with your clients is the best way to minimize churn, but it can take considerable time if you do it manually.

Start-ups 110
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Qualitative Research: Are Your Teams Up to the Task?

Heart of the Customer

As Heart of the Customer’s CX Practice Lead and a long-time marketing research practitioner, I’m always focused on gathering the most accurate data to answer the problem at hand. Why are sales lower than anticipated? Why is the customer retention rate lower than projected for certain product lines? What can we do to make it […]. The post Qualitative Research: Are Your Teams Up to the Task?

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4 ways to grow your customer base as a startup

Zendesk

Growing your customer base is a hallmark of those early days, months, and years as a startup. But the work to grow your customer base doesn’t stop, even after multiple rounds of funding and an established foothold in the market. Startups know better than anyone that maintaining strong customer relationships drives growth through all stages of the business.

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Guest Post: How to Encourage Clients to Give You a Great Testimonial

Shep Hyken

This week, we feature an article by Rupert Jones, a financial independence geek who believes in the power of networking. He shares tips to help you encourage your customers to give you excellent reviews. As a business owner or freelancer, your clients are your lifeline. You want to do the best job possible, leaving clients raving about you. Some customers will willingly leave positive reviews on your website or other sites, but you may have to encourage other customers to do the same.?

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Part 3 in the Series: Listen For Growth

Waypoint Group

Marketing Must Catch Up With the New Realities: Leverage Marketing’s Win/Loss Framework to Accelerate Your Career. Part 3 in the Series: Listen For Growth. The first and second installments of this series discussed the importance of optimizing Marketing’s time and resources by paying attention to Net Revenue Retention (NRR) and customer lifetime value.

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Part 3 in the Series: Expansion Selling Starts with Listening

Waypoint Group

Marketing Must Catch Up With the New Realities: Leverage Marketing’s Win/Loss Framework to Accelerate Your Career. Part 3 in the Series: Expansion Selling Starts with Listening. The first and second installments of this series discussed the importance of optimizing Marketing’s time and resources by paying attention to Net Revenue Retention (NRR) and customer lifetime value.