Customer Think

JANUARY 27, 2023

As the world moves ever closer to a future in which artificial intelligence (AI) plays a more significant role, contact centers are at the forefront of this change. AI has the potential to dramatically improve customer service, eliminate repetitive tasks and help contact centers become more efficient. So how is AI transforming contact centers?

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Contact Center AI Artificial Intelligence Customer Service 125

Lumoa

JANUARY 27, 2023

Civil rights activist Maya Angelou once said that people will forget what you said or did but will always remember how you made them feel. This is especially true when it comes to serving your customers. Customer service in the 21st century is not just the prerogative of one specific department but of every business process, role, and philosophy. This article looks at how customer service can be optimized for better results.

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Customer Journey Map Customer Service Customer Experience Touchpoint 83

Customer Think

JANUARY 27, 2023

Delivering a great customer experience is essential for any business. In today’s competitive landscape, it’s not enough to simply offer a good product or service. It’s also essential to make sure that customers have an enjoyable and positive experience throughout their entire journey with your company. That’s where personalization comes in.

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Customer Experience Customer Loyalty 104

CX Network

JANUARY 27, 2023

A guide to the steps required when implementing customer journey mapping

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Customer Journey Map 98

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Customer Think

JANUARY 27, 2023

How do customers feel about your business? It’s important to know. And a good way to learn is your Net Promoter Score (NPS). This customer satisfaction metric gauges how likely your customers are to recommend your products or services to others. Your score is measured on a scale of 0 to 10.

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Net Promoter Score NPS Customer Satisfaction 104

Zendesk

JANUARY 27, 2023

Quick facts about conversational interfaces: Bots, voice assistants, and interactive voice routing are everyday examples of conversational interfaces. Conversational user interfaces can be built with AI, natural language processing, and large language models for a more immersive experience. It’s easy to get started with your own conversational interfaces using tools like Flow Builder.

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AI Artificial Intelligence Customer Satisfaction Start-ups 52

CX Network

JANUARY 27, 2023

CX Network explores the experience design technique of customer journey mapping and how it can be mastered to provide meaningful value for customers

Customer Journey Map 52

Customer Journey Map CX 52

Customer Think

JANUARY 27, 2023

As the post-pandemic retail landscape continues to evolve, 2023 promises big things on the consumer spending front. Consumerspending is expected to grow 2%, and more than 265 million consumers are estimated to be shopping online this year, accounting for nearly 21% of purchases in 2023 and increasing to 23% by 2025.

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Retail 62

CX Network

JANUARY 27, 2023

CX Network shows three ways gamification is being used by brands to enhance the experiences of customers and employees

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CX 52

Knowmax

JANUARY 27, 2023

The post Time To Resolution: What It Is, Why It Matters, How to Reduce It appeared first on Knowmax.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

CX Network

JANUARY 27, 2023

CX Network explains why customer loyalty should be at the heart of your business model

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Customer Loyalty CX 52

SurveySensum

JANUARY 27, 2023

Are you happy with the response rate on your current surveys? If not then you are still a part of the large crowd struggling with the low survey response rates. Indomobil Nissan was toiling with the same. But now, Indomobil Nissan boosted its response rate by 35% with WhatsApp surveys. Yes, I’m not kidding! Earlier, they were getting only a 5% response rate on the phone surveys – not enough feedback to make any conclusions.

Close the Loop 52

Close the Loop Start-ups Customer Feedback AI 52

Hodusoft

JANUARY 27, 2023

VoIP Phone System - A Definitive Guide As internet systems continue to evolve, more and more companies are turning to VoIP as their communication solution of choice. With the global VoIP market valued at a whopping $123.3 billion in 2021, it’s clear that this technology is here to stay. Not only is it modern and cost-effective, it also offers a multitude of features that traditional landline phone systems simply cannot match.

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CRM Start-ups Customer Relationship Management Technology 52