Customer Think

JANUARY 27, 2023

As the world moves ever closer to a future in which artificial intelligence (AI) plays a more significant role, contact centers are at the forefront of this change.

Contact Center 120

Contact Center Artificial Intelligence AI Customer Service 120

Lumoa

JANUARY 27, 2023

Civil rights activist Maya Angelou once said that people will forget what you said or did but will always remember how you made them feel. This is especially true when it comes to serving your customers.

Customer Journey Map 83

Customer Journey Map Touchpoint Customer Experience Social Media 83

Customer Think

JANUARY 27, 2023

Delivering a great customer experience is essential for any business. In today’s competitive landscape, it’s not enough to simply offer a good product or service.

Customer Experience 104

Customer Experience Customer Loyalty 104

CX Network

JANUARY 27, 2023

A guide to the steps required when implementing customer journey mapping

Customer Journey Map 98

Customer Journey Map CX 98

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Customer Think

JANUARY 27, 2023

How do customers feel about your business? It’s important to know. And a good way to learn is your Net Promoter Score (NPS). This customer satisfaction metric gauges how likely your customers are to recommend your products or services to others. Your score is measured on a scale of 0 to 10.

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Net Promoter Score NPS Customer Satisfaction 104

Customer Think

JANUARY 27, 2023

Here’s some food for thought (pun intended) as you contemplate how to develop a successful career. Put on a cook’s apron and understand how top chefs extract the maximum flavor from their ingredients.

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Zendesk

JANUARY 27, 2023

Quick facts about conversational interfaces: Bots, voice assistants, and interactive voice routing are everyday examples of conversational interfaces. Conversational user interfaces can be built with AI, natural language processing, and large language models for a more immersive experience.

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AI Artificial Intelligence Customer Service CRM 52

Customer Think

JANUARY 27, 2023

As the post-pandemic retail landscape continues to evolve, 2023 promises big things on the consumer spending front.

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Retail 62

Knowmax

JANUARY 27, 2023

The post Time To Resolution: What It Is, Why It Matters, How to Reduce It appeared first on Knowmax

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Speaker: Sneha Narahalli - VP, Head of Product at Sephora

In this webinar, Sneha Narahalli, Head of Product at Sephora (Digital, Data & MarTech), will give you an iterative method for identifying and developing Product Market Fit.

Start-ups

CX Network

JANUARY 27, 2023

CX Network shows three ways gamification is being used by brands to enhance the experiences of customers and employees

CX 52

CX 52

Hodusoft

JANUARY 27, 2023

VoIP Phone System - A Definitive Guide As internet systems continue to evolve, more and more companies are turning to VoIP as their communication solution of choice. With the global VoIP market valued at a whopping $123.3 billion in 2021, it’s clear that this technology is here to stay.

CRM 52

CRM Customer Relationship Management Customer Relationship Technology 52

CX Network

JANUARY 27, 2023

CX Network explains why customer loyalty should be at the heart of your business model

Customer Loyalty 52

Customer Loyalty CX 52

CX Network

JANUARY 27, 2023

CX Network explores the experience design technique of customer journey mapping and how it can be mastered to provide meaningful value for customers

Customer Journey Map 52

Customer Journey Map CX 52

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Finding the right CDP can help unlock the value of your customer data. This eBook offers guidance on choosing, deploying, and utilizing a CDP, along with a case study on how one bank put data into action to forge stronger connections with customers.