Shep Hyken
MAY 3, 2022
Customer Service and Issue Centricity. Empowering Customer Support Agents with Data. Shep Hyken interviews Devin Poole, Senior Director of CX Strategy at Dixa , the groundbreaking conversational customer service platform. They discuss connecting with customers using intelligence, empathy, and the right information. Top Takeaways: Issue Centricity is a focus on a customer’s specific situation.
Zendesk
MAY 3, 2022
Our flagship event is back on May 11, and we are delighted to share our sense of momentum and energy with all of you as we move into the future. At this year’s Zendesk Relate , we are centering on our customers. We invite you to learn from exceptional businesses with exceptionally practical knowledge—so that your teams might apply it to your own businesses.
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The DiJulius Group
MAY 3, 2022
A study by the Corporate Executive Board Company found that a company’s customer service may do more damage than good if the customer must put in a great deal of effort during the interaction. Annoying customer service is four times more likely to make customers disloyal instead of loyal. The Customer Effort Score (CES) is a. Read Full Article. The post Your Customer Service Maybe Hurting More Than it is Helping appeared first on The DiJulius Group.
ClientSuccess
MAY 3, 2022
In the world of customer success, robust, fully realized customer relationships don’t just happen overnight. Instead, they require hard work and mutual input from both sides of the partnership. . For CSMs looking to build strong customer loyalty with their current customers or, in the case of new customers, kick things off in the right direction, it’s essential to realize that not all customer relationships will result in customer loyalty.
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Zendesk
MAY 3, 2022
How do you build for the future of work with all the practical constraints of the present? HR teams have been put in a tough spot. They are tasked with leading the charge into the new era of hybrid work, meanwhile they are still responsible for the daily work of hiring, training, and supporting internal teams. In this guide, we’ll show you how your HR team can use Zendesk’s low/no code tools to modernize your help desk and start building for the future of work, right here in the present.
SugarCRM
MAY 3, 2022
So you’re chasing the answer to that decades-old marketing question: When is the best time to send an email? We get it. You want to capture your audience when they’re most attentive—right when they have the highest likelihood to convert. The thing is, the answer depends on several factors like: Your industry. Your target audience’s title. Your intent.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Steven Van Belleghem
MAY 3, 2022
You can listen to our podcast conversation here: [link]. And as always, I wanted to write down my top insights here on my blog as well: Going above and beyond. Talking to Tom, it really struck me how Atlantis The Palm is all about continuously going above and beyond expectations to create ultra-memorable moments and extraordinary opportunities for their guests, every single day.
Kerry Bodine
MAY 3, 2022
Pop quiz! What does it take to deliver effective, coordinated cross-channel experiences in today’s business landscape? If you answered “data,” you’re not alone. In a recent survey of 1500+ marketing leaders, customer engagement platform Braze found that three of the top four challenges that marketers face related to customer engagement revolve around data: Collecting, integrating, and managing data (32% of respondents listed this as a concern).
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