Adrian Swinscoe

AUGUST 29, 2022

On July 27th, Google announced via a blog that it was delaying the removal of third-party cookies in Chrome through into the latter part of 2024. […]. The post Nearly half of CMOs are not ready for a cookieless future first appeared on Adrian Swinscoe.

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Callminer

AUGUST 29, 2022

Effective call management is an essential step in boosting contact center efficiency. Read on for three best practices to optimize your call management strategy.

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Contact Center 182

The DiJulius Group

AUGUST 29, 2022

After years of customer service consulting, i.e., partnering with clients to help improve their customer experience and internal culture, I have recognized that there are certain qualities one must possess to be a great CX project lead and reap the rewards. On the contrary, if one doesn’t possess these characteristics, there will be struggle resulting.

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CX Customer Service Customer Experience 110

Zonka Feedback

AUGUST 29, 2022

Feedback surveys are the best way to get to know your customers and understand what matters to them from time to time. Surveys help you understand your customers’ pulse and position yourself correctly to retain the existing ones and continually attract potential customers.

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Shep Hyken

AUGUST 29, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 10 Ways To Keep Your Existing Customers Around for the Long-Term by ASBN Newsroom. (Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers.

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Customer Service Customer Retention Customer Loyalty Retail 57

Zonka Feedback

AUGUST 29, 2022

Feedback surveys are the best way to get to know your customers and understand what matters to them from time to time. Surveys help you understand your customers’ pulse and position yourself correctly to retain the existing ones and continually attract potential customers.

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