Customer Think

JANUARY 22, 2023

Today’s interview is with Mark Smith, who is Senior Vice President of Digital Experience at CSG and is a business leader with 25 years of global experience in Customer Experience Management, Real-Time Interaction Management, and Analytical CRM. M.

CRM 129

CRM Customer Experience Management Customer Experience Technology 129

Customer Think

JANUARY 22, 2023

From inflation to recession worries, 2022 has certainly kept marketers on their toes trying to keep up with the mood of consumers. The past few years taught us that we can’t predict the future. However, we can make educated guesses about the trends that are most likely to affect loyalty and customer relationship management (CRM).

Customer Loyalty 126

Customer Loyalty Customer Relationship Management Education CRM 126

Customer Think

JANUARY 22, 2023

The late actor (who also did some other things) Ronald Reagan had a saying: “If you’re explaining, you’re losing.” Now, when it comes to popular politics, what he meant by that was that it’s important to keep your arguments simple: Th.

Customer Loyalty 126

Customer Loyalty 126

Customer Think

JANUARY 22, 2023

I was listening to a podcast episode on 99% Invisible hosted by the inimitable Roman Mars and they were talking about Stroads, which piqued my curiousity. So, today, we will explore this topic but from a leadership lens. Before we go ahead, I t.

Innovation 121

Innovation 121

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Customer Think

JANUARY 22, 2023

I love the book Moneyball. I’m not particularly a baseball fan, but I love the lessons on how a counterintuitive approach can create disproportionate outcomes. I recently listened to the Freakonomics podcast “Did Michael Lewis Just Get Lucky with Money.

CX 119

CX Customer Loyalty Customer Experience 119

Customer Think

JANUARY 22, 2023

The way we work has completely changed in the past few years. In 2023, this will remain the case as the hybrid working model continues to be adopted by more companies.

CX 122

CX Customer Experience 122

Customer Think

JANUARY 22, 2023

The shopping experience as we once knew it has changed with ecommerce sales skyrocketing to $870 billion during the pandemic alone, a 50% growth compared to pre-pandemic data.

CX 78

CX Sales Customer Loyalty 78

Customer Think

JANUARY 22, 2023

People often consciously or unconsciously reveal personal information as they perform daily activities like shopping, communicating, using apps, sharing photos, and much more. This provides vast possibilities for analysis and is currently driving many businesses.

Customer Relationship 75

Customer Relationship 75