Zonka Feedback
NOVEMBER 25, 2022
Customer retention and encouraging brand advocacy are both critical to any SaaS company's growth. Why? Because most SaaS companies rely on recurring subscriptions and referrals to get more clients. However, the two cannot be achieved without exemplary customer experience.
Customer Think
NOVEMBER 25, 2022
I’ll often describe CX in terms of an analogy to other operations within your company. If it’s to make an impact, it should have a charter that includes responsibility for and the moving parts needed to drive changes. Otherwise, there’s no point in having a CX department in the first place. The conversation usually comes […].
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Shep Hyken
NOVEMBER 25, 2022
This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. She discusses the difference between transactional and relational customer service. Effective customer service should contribute to a positive relationship between the organization and the customer.
Customer Think
NOVEMBER 25, 2022
Every company wants to retain its customers for life. But, acknowledging lasting customer relationships is easier said than done. There are many factors that prevent you from retaining your customers. Enticing offers from your competitors, changes in customer preferences, and you taking customer loyalty for granted are a few important ones worth knowing.
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SurveySensum
NOVEMBER 25, 2022
How would you feel if the customer support agent picked up your call and helped you instantly to resolve your issue? . You’ll be glad, right? Every customer wants their issues to get resolved quickly. That’s where CES comes into the picture. CES (customer effort score) is a customer experience metric that gauges the effort put in by the customer to get an issue resolved or perform a task.
Customer Think
NOVEMBER 25, 2022
Creating customer amazement is a foundational concept I cover in almost every one of my customer service keynote speeches. I’ve always preached that to amaze customers, we must simply be better than average all the time. While I’ve tho.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
NOVEMBER 25, 2022
The Wall Street Journal predicts this Thanksgiving will be among the busiest travel days in decades, with 55 million travelers anticipated to be moving through US airports and other transportation hubs and highways. In fact, “2022 is expected to be the third-busiest year for Thanksgiving travel since AAA started tracking it in 2000,” and numbers […].
Customer Think
NOVEMBER 25, 2022
Are you interested in improving your mobile application and creating a better user experience (UX) for your customers? If so, great! You’ve made it to the right place. As many of us started buying smartphones, we were introduced to mobile apps. Android and Apple released their respective storefronts in 2008, and the rest, as they […].
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