Callminer

JULY 5, 2021

Conversational intelligence is a powerful tool that can help organizations gain a deeper understanding of customer interactions. Read more about what it is and its applications in our blog.

182

182

The Belding Group

JULY 5, 2021

The things you will learn as a mentor will stay with you all of your life. The first thing you'll learn is that the process of teaching and guiding an eager student will have a unexpectedly positive impact on you. Shaun Belding | www.shaunbelding.com.

147

147

Kate Nasser

JULY 5, 2021

People skills gifts do not include bluntness. Honesty works, bluntness insults. Kate Nasser, The People Skills Coach™, Author Leading Morale. The post People Skills Gifts: Bluntness is Not Included | #PeopleSkills #LeadMorale appeared first on KateNasser.com.

Sales 86

Sales Customer Service 86

The Belding Group

JULY 5, 2021

The ability to motivate the people around you is a tremendous skill to acquire. But how do you do it? Here are three general strategies you can use to motivate other people: Shaun Belding | www.shaunbelding.com.

130

130

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Sprinklr

JULY 5, 2021

It’s Monday, and we’re back with the Breath Yogi. Today we talk about the importance of attitude, and how a good (or not so good) attitude can make or break a customer experience. It’s good advice for business — and for life. Plus, a couple of breathing exercises to start the week. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts.

CXM 67

CXM Customer Experience 67

Lightico

JULY 5, 2021

It’s not easy for banks to quickly and efficiently complete customer-facing tasks. They must fulfill an ever-growing list of KYC requirements and are constantly under the microscope of regulators. This is inevitable. But the good news is that banks can now stay compliant while delivering a seamless customer journey. Legacy channels such as fax machines, scanners, and even desktop computers can be a thing of yesterday.

NPS 52

NPS Net Promoter Score Legal Compliance 52

Knowmax

JULY 5, 2021

5 Tips To Improve Customer Experience in Ecommerce 2021.

Customer Experience 66

Customer Experience 66

Comm100

JULY 5, 2021

Customers are everywhere, and they expect you to be everywhere too. If you’re catering to this expectation, you shouldn’t only be receiving support requests from email. You should be receiving them from email, live chat, and social media. The problem is, with a small team, there’s a limit to how many channels you can monitor without customers falling through the cracks.

Social Media 59

Social Media Omnichannel Customer Acquisition Customer Service 59

Aquire

JULY 5, 2021

Want to improve customer service? Then you need to measure the right metrics. To help, we compiled a list of 12 incredibly useful customer service KPIs you need to start tracking for your business. Generally, customer service KPIs can be useful for: Strategic opportunity: what to improve in your product, CS processes, and more. Efficiency: your team or individual productivity.

Net Promoter Score 80

Net Promoter Score Customer Service Social Media NPS 80

Shep Hyken

JULY 5, 2021

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. [Infographic] The different types of emails to send to your guests by Tony Loeb. (Experience Hotel Blog) The Experience Hotel team decided to conduct a survey on the impact of the different types of emails you can send to your customers.

Customer Service 133

Customer Service Customer Loyalty CX Customer Experience 133

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail