Adrian Swinscoe
OCTOBER 30, 2021
This is a guest post from Tim Ferguson, a writer and editor of Marketing Digest. Just as digital marketers use analytics to understand their customers better, […]. The post A quick intro to people analytics and how it improves employee experience first appeared on Adrian Swinscoe.
Customer Think
OCTOBER 30, 2021
A customer experience design strategy that is sustainable and successful starts by having a vision and knowing who your customer is. This launching point enables you to design customer e.
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Beyond Philosophy
OCTOBER 30, 2021
Rachel has a problem. Her boss can’t see the need to change. She is frustrated and doesn’t know what to do. Lucky for her, she listens to our podcast and took advantage of our “Help! I’m in a Pickle!” segment for our advice on what to do. In this episode, we explore what Rachel, or anyone who champions Customer Experience but doesn’t have the support they need from above, can do to convince her boss that there is a need for change.
Customer Think
OCTOBER 30, 2021
The concept of fashion is essentially more than what someone wears. This industry is figuring out which technological aspect suits it best and generates maximum benefits, especially in light of the reasons and technological developments throughout the world. Artificial Intelligence is a new force that is reallocating the ideas of following fashion trends from the […].
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Knowmax
OCTOBER 30, 2021
Why move from Legacy document management to a future-ready knowledge base?
Customer Think
OCTOBER 30, 2021
SEO stands for search engine optimization, and it is a digital marketing strategy, which is used to optimize your website in a way that it can get a better ranking on search engines for you to be able to reach out to your maximum target audience. In this tech-savvy and ever-thriving generation, any online business […].
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
OCTOBER 30, 2021
Retailers play an important role in promoting product consumption and manufacturing, serving as a ‘gatekeeper’ between manufacturers and consumers throughout the entire lifespan. They have the potential to play a significant role in increasing consumption and production. Retailers have access to a wide selection of items for eCommerce holiday planning and retail solutions.
Customer Think
OCTOBER 30, 2021
It’s essential for any business owner to have an in-depth understanding of their customer. They need to learn about who they are, what motivates them, what inhibits them, their personality traits, and many other facets. But most importantly, a business owner needs to have a full grasp as to what drives a customer to make […].
Customer Think
OCTOBER 30, 2021
At the very least, Customer Experience is dying as we know it. What should be done to save Customer Experience?
Customer Think
OCTOBER 30, 2021
The Cynefin framework, developed more than 20 years ago by researcher and management consultant David Snowden, remains a solid context for strategic decision-making. It helps categorize business issues, enabling you to respond more effectively…and in t.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
OCTOBER 30, 2021
Image Source: Adobe Stock Sales reps need to wear many hats and have a lot to juggle during a working day. With so many demands on reps today and having to navigate long B2B sales cycles, a tool that can help sellers along the way is welcomed. Sales enablement and using enablement technology is becoming […].
Customer Think
OCTOBER 30, 2021
Where’s your deli? Here’s a random thought that occurred to me the other day. I promise I’m going somewhere with it, though: The deli should be at the front of a grocery store. Now, I’m in w.
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