Mon.Apr 25, 2022

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What is Contact Center as a Service (CCaaS)?

Callminer

Contact centers are critical for customer experience, retention and acquisition strategies. But building and maintaining your own is a huge investment. Read this blog to learn the benefits of CCaaS.

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Busting some CCaaS and CX technology myths – Interview with Vasili Triant of UJET

Adrian Swinscoe

Today’s interview is with Vasili Triant, Chief Operating Officer of UJET, the world’s first and only cloud contact center platform for smartphone era CX. Vasili joins […]. The post Busting some CCaaS and CX technology myths – Interview with Vasili Triant of UJET first appeared on Adrian Swinscoe.

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Introducing Customer Experience (CX) Automation and Smart Workflow Feature

Zonka Feedback

66% of consumers who switched brands did so because of poor service. 85% of customer churn due to poor service was preventable. 67% of customer churn is preventable if the customer issue is resolved at the first engagement. 11% of churn can be prevented by a company by just reaching out to the customer. 65% of customer service experts say that using CX automation should be a norm.

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Mistakes to Avoid When Selecting a CS Platform: Not Being Able to Create Inspiring Journeys

Totango

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. In this article, we’ll look at the mistake of choosing a platform that doesn’t allow you to create inspiring customer journeys.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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What if Ordinary People had Actual Power in Social Media Platform Decisions?

Conversation Agent

If it were up to me — and many other people who love using Twitter to find ideas — Twitter lists would have been a much better product. Better than hashtags, Twitter lists are a simple way to signal interest and focus. The image above in just a small snapshot of the lists other people put me on. List inclusion depends on the topics and themes you write about and the content you share.

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5 Top Customer Service Articles of the Week 4-25-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Consumers Prefer Traffic Jams Over a Bad Customer Experience by Retail Customer Experience. (Retail Customer Experience) More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey.

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How can AI Chatbots Help Acquire Customers?

Ameyo Callversations

We live in a time where our attention span has surprisingly shrunk down. And it is also understandable when we look at the amount of information and entertainment available there. However, this poses a big challenge for businesses to attract new customers. Commerce thrives on the consumer’s attention; more attention over a product will be the chances of acquiring customers.

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