Bill Quiseng
APRIL 25, 2021
When first confronted with this pandemic we moved quickly to identify the high risks for our employees and our customers and then worked to define the action steps required to minimize those risks. We got everyone involved at all levels of the organizations, followed local, state, and federal guidelines which changed week-to-week, and innovated, looking at every possible solution to keep us safe.
Customer Think
APRIL 25, 2021
To meet the needs of the empowered 21st Century consumer, most companies, especially larger enterprises, need to embark on a customer experience transformation. Imagine a car manufacturer that does not allow any vehicle customization, or a retail bank.
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Doing CX Right
APRIL 25, 2021
In order to create great experiences for employees, colleagues, customers & yourself, it requires being intentionally organized. The post 10 Easy Ways To Get More Organized To Enhance Experiences appeared first on Doing CX Right.
Customer Think
APRIL 25, 2021
The omnichannel customer service approach has long surpassed the multi-channel one as something all businesses should strive for. In a world where modern technology has given consumers more choice than ever before, adopting a customer-focused management strategy is essential. So what’s it all about? The old multi-channel approach offers a range of services for customers, […].
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Steven Van Belleghem
APRIL 25, 2021
The average activation number on TikTok is 43.4 times a day! Assuming the fact that we are active during 16 hours a day (excluding sleeping time), we can see that the average user activated the app around 3 times per hour. 40% of users activate the app between 21 and 50 times, and 30% of them activate the app more than 51 times. Even if the Starbuck’s app is not an online payment platform, it continues to dwarf the likes of Google Pay and Samsung Pay users in terms of online payments made in the
Customer Think
APRIL 25, 2021
Photo by Pixabay, CC0 1.0 Whether you’re just starting as a new construction company or have years of industry experience under your belt, your customers should always be your main priority. You need to attract new customers and new projects if you want your construction business to continue growing and surviving, but this can sometimes […].
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LitmusWorld
APRIL 25, 2021
Importance of cross-functional collaboration in your CX maturity roadmap Whether you’re only beginning to put in pitstops to cater to a better customer experience, or you’re further along on the learning curve, customer centricity has Read more… Cross-functional collaboration in your CX maturity roadmap appeared on LitmusWorld.
Customer Think
APRIL 25, 2021
I wrote about Product Led Growth. It’s the latest hot new strategy being promoted by many SaaS companies and VC’s. It’s not a new strategy, we’ve seen it so often in the past, companies with Hot Products focused just on fulfilling customer demand. In past decades we’ve seen both the pros and [.]. The post Problem Focused Growth first appeared on Partners in EXCELLENCE Blog -- Making A Difference.
The Customer Service Blog
APRIL 25, 2021
Back in Augst 2016 I wrote an article about the experiences of a friend who is partially disabled. My friend had attended a concert at a well-known theatre in Liverpool and had found himself crammed against the wall with little legroom. This meant that he experienced discomfort throughout the performance. The reason he had chosen this particular seat when booking his ticket online, was because the seating plan on the theatre’s website had implied that this was an aisle seat where he could stretc
Customer Think
APRIL 25, 2021
One of the predictions by Forrester is about the increase in revenue risk for firms, by up to 50%, due to the increasing number of customers who operate as free agents. How does a customer-minded retention leader avoid the impact of demanding, millennial-minded customers on the company’s profitability? What typically ails Customer Retention programs 1. […].
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
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