Bill Quiseng
OCTOBER 24, 2021
Several days ago, I was told that the counter person did not want to say, “How may I serve you?” “I’m not a servant,” she said. She already had an attitude that disdained servitude. To her, servitude meant slavery, having no liberty to determine one’s own way of life. Servitude is having no freedom, consigned to a lifetime of misery and boredom. Service is not servitude.
Customer Think
OCTOBER 24, 2021
The most important future shoppers can’t yet drive. But they buy. Can retailers steer them to the store? The oldest members of the next generation of consumers, Generation Alpha, were born in 2010, yet in just a decade they’ve learned to become smart online shoppers. In 2020, 81% of children under the age of 12 were reported […].
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Kate Nasser
OCTOBER 24, 2021
What customer experience vibe do customers get from your brand? Here are 6 ways the best create a generous vibe to keep customers coming back! The post Customer Experience Vibe: Are You Being Generous or Greedy? #cx appeared first on KateNasser.com.
Customer Think
OCTOBER 24, 2021
This is my 750th blog post on this blog and I wanted to write about something that I absolutely love. I absolutely love watching movies and have been a James Bond movie fan almost since the first time I watched him on screen (since Sir Sean Connery br.
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MattsenKumar
OCTOBER 24, 2021
Characterizing client needs, issues, and connections with your organization might appear to be overpowering and now and again, pointless. Notwithstanding, seeing each client’s involvement with each phase of the client venture is urgent for transforming business bits of knowledge into long-haul improvement techniques. What is a Customer Experience Map?
Customer Think
OCTOBER 24, 2021
Are you interested in increasing your eCommerce sales in 2022? If so, you’re not alone. Business owners and marketers across all industries understand that they would have a tough time reaching their target audience and securing more sales without digital marketing. The way market to our customers has changed dramatically over the last several years. […].
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Customer Think
OCTOBER 24, 2021
Photo by Sigmund on Unsplash Anyone having worked with remote development team members across different countries must have experienced the difficulties and challenges in maintaining communication. But strong communication when you hire remote engineers for your app is a crucial requirement for the success of the project. But at the same time, remote hiring is […].
Customer Think
OCTOBER 24, 2021
Source: Ecruit Every company wants to hire the best possible talent but unconscious bias might be getting in the way. We take a look at what bias might be occurring in your recruitment process and how you can reduce the bias to ensure you hire the very best. Key Takeaways Unconscious bias is prejudice in […].
Customer Think
OCTOBER 24, 2021
Businesses use forecasts to deal with the uncertainty of the future. All around the world, companies spend billions of dollars developing proper tools and methodology for making accurate projections. Considering all the efforts that go into them, it is surprising how often projections turn out to be false. All businesses can benefit from more accurate […].
Customer Think
OCTOBER 24, 2021
A few months ago, I wrote a post on what it looks like when a company is sales-centric. I’ve seen this culture many times over the last year or so (and prior, for sure, but examples overwhelmingly landed on my desk this year). If you haven’t read that.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Customer Think
OCTOBER 24, 2021
The cut-throat competition in the world of e-commerce is driving a growing need for advanced tools and technologies that can enable online retailers to not only safeguard their operations but also gain an edge over their peers. I’m witnessing a lot of traction among e-commerce startups for using cloud platforms like AWS, Azure, and Google […].
Customer Think
OCTOBER 24, 2021
The best way to understand your customers is by talking directly with them. Customer Advisory Boards (CABs) provide crucial insights into your target audience by working with your top customers. Today, virtual CABs are becoming more common as virtual meetings and events become the norm. However, virtual CABs present a few challenges: It may be […].
Customer Think
OCTOBER 24, 2021
While many say, “it’s just t-shirts,” people can reflect a strong message or artistic skills through their shirts. The 2021 t-shirt design trends represent shades of artistic abilities and creativity that helped support individuals, communities, and social movements worldwide. Software like the Magento t-shirt design tool will help you in this. It gives your customers […].
Customer Think
OCTOBER 24, 2021
For years adtech giants like Google and Apple have been announcing their intentions to implement major changes in the name of consumer privacy. Some skeptics question how likely these changes are to benefit consumers in the long run — and whether they’re actually designed to serve adtech’s own interests. After all, information is power, and […].
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Customer Think
OCTOBER 24, 2021
There’s a lot of talk about the Great Resignation. Partly, a result of the changes in work resulting from pandemic, partly things that have been building in people’s attitudes toward work since years before the pandemic. We’ve seen the precursors to the Great Resignation for some time. Sharply declining employee engagement and satisfaction, [.].
Customer Think
OCTOBER 24, 2021
What do you want on your Tombstone? Do you remember the old commercial for Tombstone Pizza? The tagline was, “What do you want your tombstone?” (By the way, if you clicked through and it’s d.
Customer Think
OCTOBER 24, 2021
When most service organizations consider implementing Visual Assistance, they mainly focus on how to use the technology to support remote teams in the field or contact center. However, Visual Assistance can deliver value to many other use cases, all of which can help your organization save time and money and improve both the employee and […].
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