Mon.Aug 23, 2021

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Amazon Saves you 75 Hours a Year

The DiJulius Group

We are really buying time from Amazon People don’t buy products from Amazon, they buy time. “We offer low prices, vast selection, and fast delivery, but imagine we ignore all of that for the purpose of this estimate and value only one thing: we save customers time,” says Jeff Bezos. “Customers complete 28% of purchases. Read Full Article. The post Amazon Saves you 75 Hours a Year appeared first on The DiJulius Group.

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Top Upcoming CRM Software Development Trends to Watch Out in 2021!

Customer Think

The CRM (Customer Relationship Management system) has grown substantially in recent years to provide value for everyone in a business instead of just being a tool for customer relationship management. In today’s customer-driven environment, the only option for businesses to differentiate themselves is to improve their customer experience journeys.

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Accelerating the Customer Experience post-COVID

Lumoa

Before we begin, we’d like to acknowledge the reality that COVID-19 is still an active pandemic. Although we refer to the “post-pandemic world” in this article, we understand that we’re still in the middle of it all — we just hope we can provide a little hope and guidance for the present and future reality of a post-COVID world. In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition.

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How Starbucks, Peloton & Pizza Hut Use Gamification (And You Can Too)

Customer Think

There’s a reason gamification has continued to be one of the marketing buzzwords you’re seeing everywhere. Because it works. Gamification involves applying game mechanics, as easy as challenges, bingo cards, memory games, scratch-off, or spin-to-win, to marketing-driven outcomes such as visiting a website, watching a video, or interacting on a platform.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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3 key CX metrics you should know about

LitmusWorld

3 key CX metrics you should know about You are beginning to define a customer experience feedback mechanism for your business. Congratulations! You have taken the first step to understand the journey of your customer Read more… 3 key CX metrics you should know about appeared on LitmusWorld.

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7 Ways You Can Use AI to Drive Customer Loyalty

Customer Think

The outsize popularity of dystopian TV shows aside, there’s no firm consensus on what AI technology will mean for our future on the planet. What is certain is that the triumph of machine learning is a boon for forward-thinking companies. At the most fundamental level, AI solutions free up employees to focus on tasks that […].

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More Trending

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Asking for Quotation V/s Self-Service Quotation: Which is the Best Way?

Customer Think

“Get a Quote” or “Request for Quotation,” you might see such buttons on every website you visit. While some simply just click and get the pricing quote; there are a few who take the road less traveled, which means get the quotation by themselves. So, what do you think is the best way? Let’s find […].

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The ABCs of Customer Service SLAs

Aquire

Your eyes meet across the room. Ten minutes later you’re sitting in a darkened corner laughing together. Six months down the line, will you be driving each other up the wall or embarking on your happily ever after? In business, just like in romance, when two parties come together, it could be the start of something beautiful. It could also be the start of an unmitigated nightmare.

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My Take on Service Design as a Solution & Continuous Improvement Practitioner

Customer Think

Picture sourced from ucm.be We all experience some sort of ‘Service’ each day, whether it be contacting a company, shopping online, or even something as simple as buying a coffee. But what makes a service great? And how can it be improved? Service Design!…but what is Service Design? We’ll take a whistle stop tour on […].

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A Beginner’s Guide to Content Localization for OTT Platforms

MattsenKumar

The pandemic COVID-19 is an undeniable factor that has had negative consequences on everyday life, but it will also cause numerous major changes that will become the ‘New Normal.’ After the pandemic has shut down the box office, the films industry has discovered a means to thrive on the OTT platforms. Online search and analysis of data demonstrate the huge increase in the number of movies and series seen on OTT platforms since last year.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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6 Easy Steps to Building a Solid Talent Pipeline Framework

Customer Think

Any business manager wants their business to run as smoothly as possible. This doesn’t just mean finding the right workflow management software; it means finding the right people to work for your business. Establishing a talent pipeline – a pool of quality candidates – is one way of doing this. It helps cut down search […].

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5 soft skills managers need to lead hybrid teams

Qualtrics

Managers play a major role in employees' engagement and likelihood to stay. As organizations look to design a new way of working, these are the skills managers need to lead in a hybrid work environment – and beyond. In times of change, soft skills are fundamental to the health and stability of teams. And in many instances, the skills managers need in a hybrid world of work are the same skills they need in a remote world of work as well as a traditional office environment.

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Tech Innovations Will Raise Expectations

Customer Think

The jostling we’ve seen in the CX tech marketplace over the past few weeks ? and discussed in previousposts ? is going to impact more than just the SaaS (software as a service) companies in play. It’s going to impact you…and the way CX is practiced goi.

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Celebrating SugarClub’s First Anniversary

SugarCRM

August 17th, 2021 marks the first anniversary of SugarClub , our user’s online community where they collaborate on answers, solutions, and ideas about SugarCRM and our CX solutions, including Sugar Market , Sugar Sell and Sugar Serve. SugarClub is a place where every Sugar user feels welcome and can find or lend a helping hand to empower fellow users to leverage their day-to-day tools with more confidence.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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The dos and don’ts of customer self-service

Customer Think

I love reaching out to customer support when I have a problem, which is not a common sentiment, as far as I know. Let me explain myself. First of all, I enjoy the fact that I can connect with almost any company in the world and ask for help. Second, I love the feeling of […].

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Selling is the foundation of business

MyCustomer Experience

SAs commercial life starts to return to a semblance of normality and the effects of the pandemic recede, the need for effective selling will. 23rd Aug 2021. By Nicholas Watkis Principal Consultant.

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6 Roadblocks of Remote Customer Service And How to Overcome Them

Customer Think

With the rise in remote working over the last couple of years, a whole host of fresh challenges are facing customer service teams. Let’s take a look at some of the biggest challenges that your teams may face as they adapt to a new way of working, and ways in which these obstacles can be […].

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How to retain employees during the Great Resignation

1 to 1

A record 4 million people quit their jobs in the spring, reported the Department of Labor. There are lots of reasons so many workers are seeking new jobs—a trend that economists are calling the Great Resignation. For some people, the COVID-19 pandemic triggered a shift in priorities, spurring them to pursue a “dream job,” or become stay-at-home parents.

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

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Better Business Begins with Bringing Natural Light Indoors

Customer Think

In today’s ‘always-on’ world and as the dust continues to settle from the pandemic, workers are experiencing higher levels of stress, anxiety and burnout than ever before. According to a study conducted by The Standard, more than half of respondents (55%) say that a mental health issue has affected them more since the pandemic began. […].

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5 Top Customer Service Articles of the Week 8-23-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Frictionless Shopping Provides Enhanced Customer Experience, Retail Efficiencies by NVIDIA. (Retail Dive) A survey this year from Piplsay found that a large majority of consumers who had visited an Amazon Go store that incorporated frictionless shopping and checkout found th

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Top 7 Essential Magento 2 Extensions for eCommerce Business

Customer Think

As per CMS Minds, Magento Magento powers 12% of all the online stores and 1.2 % of the entire internet. Magento 2, the most popular eCommerce platform, has so many advantages that it has become an excellent choice for your eCommerce business. But to make the most of Magento 2, you need to select the […].

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A simple guide to customer perception (+ 4 actionable ways to improve it)

Zendesk

What do your customers think of your brand? How do they feel about the products and services you offer? If you’re unsure about the answers to these questions, you’re not alone. Customer perception is often difficult to understand because it’s subjective and varies from buyer to buyer. But this ambiguity doesn’t mean you should ignore your customers’ opinions.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio