Zonka Feedback

NOVEMBER 1, 2022

There has been a massive shift in the way Customer Service functions in this day and age. For organizations, it’s not just about providing support to the customers and serving them in general but it is about retaining them for a long period of time and ensuring that they remain loyal. Why? Well, it’s no hidden fact that it is 5 times more expensive to get new customers than to retain existing ones.

Customer Service 98

Customer Service 98

Shep Hyken

NOVEMBER 1, 2022

Serve and Sell Your Customers with An Amazing Digital CX. Creating the Digital Experience That Builds Trust with Your Customers. Shep Hyken interviews Tim Hughes, co-Founder and CEO of DLA Ignite , and co-author of Social Selling: Techniques to Influence Buyers and Changemakers. He shares how organizations can establish a strong digital brand identity, share knowledge, and create lasting relationships with their customers through social media platforms.

Social Media 98

Social Media CX Customer Service Sales 98

Fonolo

NOVEMBER 1, 2022

Working in a call center can be extremely rewarding, especially for those who enjoy customer service and sales. But it’s up to management to promote call center motivation and create a work environment where their agents can gain a sense of satisfaction from their work. It’s easy to say, “I’ll just hire someone who is self-motivated.” But even agents with strong work ethics are susceptible to burnout over time.

Construction 87

Construction Contact Center Customer Satisfaction Start-ups 87

PeopleMetrics

NOVEMBER 1, 2022

Customers evaluate the businesses they interact with everyday on a variety of factors, including price, quality, and the overall customer experience. Creating a positive customer experience (CX) is for all types of businesses, including essential services like banking. Picture this: a customer who just bought a new high-end phone might get annoyed navigating a website they feel has a poor online shopping experience.

Customer Experience 62

Customer Experience CX Net Promoter Score Omnichannel 62

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MyCustomer Experience

NOVEMBER 1, 2022

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 2nd Nov 2022. By Rhys Fisher Staff Writer.

CX 52

CX Customer Experience 52

Zonka Feedback

NOVEMBER 1, 2022

There has been a massive shift in the way Customer Service functions in this day and age. For organizations, it’s not just about providing support to the customers and serving them in general but it is about retaining them for a long period of time and ensuring that they remain loyal. Why? Well, it’s no hidden fact that it is 5 times more expensive to get new customers than to retain existing ones.

Customer Service 52

Customer Service 52

SugarCRM

NOVEMBER 1, 2022

There’s no denying it, B2B companies are currently experiencing a massive shift in how people buy and use software. In fact, Forrester looked into the subject and found that nearly 75% of B2B buyers said they’d rather buy via an app or website than through a salesperson. This shift has pushed companies to embrace new selling models, such as product-led growth, in response to that—a topic we actually dove into today.

B2B 49

B2B Sales Start-ups Technology 49

VOZIQ

NOVEMBER 1, 2022

With a fear of a recession looming over businesses like a vice, executives are gearing up to face it head-on. Customers are being exposed to irresistible offers making their expectations spike up, even more so for subscription businesses. So, how do we not just meet but exceed customer expectations like never before? Here are some predictions, tips, and suggestions to understand customers better.

Customer Retention 40

Customer Retention Customer Acquisition Compliance AI 40

SugarCRM

NOVEMBER 1, 2022

Customer Relationship Management (CRM) is a business-critical software that powers companies worldwide. From supporting high-tech manufacturing companies process orders to empowering field sales for an up-and-coming services company, CRM makes the world go round. But whether you’re scaling faster than your technology can keep up, lacking key integrations into other tools, or struggling with an uninspired use of CRM, you may find yourself asking the hard question—Is your CRM still serving y

Manufacturing 29

Manufacturing CRM Technology Technology 29

Zendesk

NOVEMBER 1, 2022

How mature is your CX organization? As part of Zendesk’s survey of almost 5,000 customer service decision-makers around the world, we asked questions about the attitudes, behaviors, and outcomes regarding their people, processes, and data/technology. This led to our 2022 CX Accelerator report and maturity scale model, which allows you to assess where your business ranks.

Net Promoter Score 52

Net Promoter Score CX AI Business Operations 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

DMG Consulting

NOVEMBER 1, 2022

It’s Time for Knowledge Management. Knowledge management (KM) is an essential enabler for contact center (and enterprise) employees, whether they work virtually or in the office. The pandemic proved that agents and other contact center resources can successfully and productively work remotely when they are equipped with the right tools. Knowledge management solutions are an always-on source of help for agents when they need it and can’t turn to a colleague.

ML 48

ML Artificial Intelligence Outlook Contact Center 48

DMG Consulting

NOVEMBER 1, 2022

Question: Does “hybrid workforce” have more than one meaning in a contact center? Answer: Yes, there are two commonly accepted uses of the term hybrid workforce in the contact center world. The first is an operating environment where agents (and hopefully other contact center employees including supervisors, quality management specialists, workforce management administrators, etc.) are allowed to perform their job both on-site in the contact center and from a remote location, which is generally

Contact Center 48

Contact Center AI 48