Uniphore

JUNE 21, 2021

Robotic Process Automation (RPA) technology is dramatically improving contact center efficiency and agent productivity. Automating the right processes can pay huge dividends — from error reduction to shorter call times — creating a measurably better customer experience (CX) and employee experience (EX). We’ve identified the top 10 RPA implementation best practices to help you get the most out of these game-changing tools. 1.

Contact Center 147

Contact Center Start-ups Gaming CX 147

The Belding Group

JUNE 21, 2021

A company can give customers all the deals and bargains and perqs and points in the world, but none of those will create real customer loyalty. Shaun Belding | www.shaunbelding.com.

Customer Loyalty 147

Customer Loyalty 147

Taylor Reach Group

JUNE 21, 2021

The Taylor Reach Group, Inc. (TRG) has been enlisted to ensure compliance for a statewide youth crisis line. The 24-hour crisis line caters to children that are a risk to themselves or others, having a mental health crisis. “Of course, being a crisis line means the operation needs to be functioning optimally,” says Colin Taylor, CEO and Chief Chaos Officer at TRG.

Compliance 128

Compliance Contact Center Government Retail 128

The Belding Group

JUNE 21, 2021

Grumpy, whiny, indecisive, loud, argumentative, insensitive, demanding behaviors, to name a few, are all just part of the customer service landscape. Shaun Belding | www.shaunbelding.com.

Customer Service 130

Customer Service 130

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Zonka Feedback

JUNE 21, 2021

You bring visitors to your Website, but what do you do if customers are not staying and not returning? How do you measure whether your visitors are finding what they came looking for or not? And how do you fix it if they don't? Website Surveys enable you to take direct customer feedback to understand their requirements and optimize your Website performance based on it.

Non-Profits 64

Non-Profits Education Business Growth Customer Satisfaction 64

Lightico

JUNE 21, 2021

The concept of digital completion refers to an approach that emphasizes the end-to-end digitization of the customer journey. It’s no longer enough for healthcare professionals to adopt one-off digital tools if patients are otherwise subjected to legacy channels and siloed systems that don’t communicate smoothly. Therefore, eSignatures for healthcare are just one piece of the bigger digital puzzle.

Healthcare 52

Healthcare Hospitality Hospitality Compliance 52

Sprinklr

JUNE 21, 2021

Neha (the Breath Yogi) joins me for a Pride Month celebration, and a discussion on sexual identity. Plus, two breathing exercises to kick off the week. Follow Neha at: [link]. See all CXM Experience podcasts. The CXM Experience on Apple Podcasts. The CXM Experience LinkedIn Group. The post Episode #137: Celebrating Pride Month, with Neha Saxena appeared first on Sprinklr.

CXM 40

CXM 40

Zendesk

JUNE 21, 2021

There are significant, long-term implications for how IT is managed and supported. Providing a fully integrated view across end-points, cloud, networking and applications in a hybrid deployment model has become critical for the service desk and the companies they support. While there are myriad variables that need to be addressed, for purposes of brevity we are going to focus on three that are likely to be critical in moving the needle for enterprises adopting a hybrid model.

Compliance 52

Compliance Start-ups 52

Knowmax

JUNE 21, 2021

The Role of Knowledge Base in Virtual Assistants.

Artificial Intelligence 52

Artificial Intelligence AI 52

SugarCRM

JUNE 21, 2021

How do marketers define success? Traditionally, a marketer’s success is defined by how many leads they have generated. But, is this still the case? While having high lead numbers in your reports can still be considered a plus, 68% of marketers would rather have high-quality leads. A qualified lead is a prospect created by the marketing department and reviewed by the sales team.

AI 29

AI Artificial Intelligence Engineering CRM 29

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Knowmax

JUNE 21, 2021

5 Ways to improve your contact center KPIs.

Contact Center 52

Contact Center Customer Experience 52

Qualtrics

JUNE 21, 2021

Plan your return to the office – and design a workplace where every voice can be heard – with insights from your employees. Pre-pandemic, 91% of our employees worked from an office. And overnight, 25 global offices became 3,000+ home offices – changing not only where, but how we worked. Our once office-centric culture quickly morphed into an all-remote landscape – and the future of when we’d return to the office remained uncertain.

Start-ups 26

Start-ups Technology Technology 26

Knowmax

JUNE 21, 2021

5 Best Call Center Script Practices.

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1 to 1

JUNE 21, 2021

It has been more than a year since the COVID-19 pandemic forced business leaders to upend customer experiences and deploy digital initiatives that in many cases were slotted for a distant future. In a new report, the 2021 US Customer Experience Index , Forrester Research set out to determine how brands did in making abrupt CX changes with very little preparation.

CX 26

CX Retail Customer Experience 26

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer