Thu.Jun 09, 2022

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How to ask for a raise

Inside Customer Service

Several customer service professionals have recently requested advice on asking their boss for a raise. The timing is good. Unemployment is low, wages are rising, and companies are struggling to fill key customer service roles. Meanwhile, many customer service professionals still feel underpaid. I've successfully asked for a raise several times. The same techniques worked well in prosperous times and during a recession.

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Intercom’s product principles: Back to the basics

Intercom, Inc.

Over the last 10 years, we’ve worked hard to develop and iterate on our product principles to codify our approach to decision-making, which has allowed us to consistently build great products at scale. They help us make sure everyone is working towards the same goals, that every new hire is aligned with how we do things and is empowered to make decisions from the get-go.

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3 strategies for improving CX in 2022

MyCustomer Experience

3Consumers today have a wealth of options; this puts immense pressure on organisations to ensure they deliver a consistently great customer. 9th Jun 2022. By James Frampton SVP and general manager EMEA.

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Unsung Benefits of B2B Customer Journey Mapping

Heart of the Customer

To gain (or maintain) traction in the marketplace, it’s no longer enough to offer great products and services. Customer expectations have risen in modern commerce, and to meet those high expectations you need to have a deep understanding of your customers’ wants, needs, and goals. Even – especially? – when your customers are other businesses. […].

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Is The Move to Self-Service Better For Your Organization Or The Customer?

Beyond Philosophy

Many organizations bust their backs trying to deliver excellent Customer Service. However, it might surprise you to learn your Customers want self-service—and the reasons why might surprise you even more. Attest is a company that does consumer research, and they’ve got several great reports that I’ve been reading. In particular, two stats from their US Food and Beverage Report from July 2021 emphasized to me how essential a topic this was.

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What is omnichannel? Definition, strategy, and examples

Zendesk

You’re heading to the beach in a week, and your friend sends you an Instagram photo of the perfect $50 sundress from a local boutique. You decide it’s best to try it on first, so you head to the store. But when you get there, it doesn’t have all the sizes advertised online. Apologizing, the sales associate gives you a promo code to use for free overnight shipping.

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Truecaller for Business: Enhanced Customer Experience and Business Communication

Ameyo Callversations

To succeed in the business space, organizations must stand out through their communication and the ultimate goal of providing top-notch value to their customers. There is nothing new to the foundations of achieving success as a business, but there are surely new elements to the process towards it. Identifying and implementing the right strategies that keep you ahead of the competition or at least abreast with market leaders are necessary to build an identifiable brand.

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HoduSoft Exhibited at CommunicAsia 2022 to Showcase its Comprehensive UC Products

Hodusoft

HoduSoft Exhibited at CommunicAsia 2022 to Showcase its Comprehensive UC Products. Unified Communication has become a successful driver for businesses worldwide. Technology plays a significant role in enhancing communication, especially in the recent post-pandemic phase. CommunicAsia provided a global exposure to the dominant players in the ICT sphere to network with worldwide clients and showcase their diverse tech products and services.

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Why Is CRM Software a Game-Changer When It Comes to Delivering Better CX

SugarCRM

Technology has become the great equalizer, putting tremendous control in the hands of consumers and business buyers alike. Thanks to digital disruptors such as Amazon and Netflix, buyers expect you to know their likes and dislikes, regardless of whether you’re selling technology, energy, or equipment. Seamless transactions across devices and 24/7 access are the new norms across industries, and recommendation engines lead even B2B buyers toward their next purchases.

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Is The Move to Self-Service Really Better?

MyCustomer Experience

IMany organizations bust their backs trying to deliver excellent Customer Service. However, it might surprise you to learn your Customers. 9th Jun 2022. By Colin Shaw Founder & CEO.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.