Callminer
SEPTEMBER 22, 2022
Conversation intelligence is a powerful tool for driving performance improvement across your business. Read on to learn the benefits and best practices for adopting this innovative technology.
Inside Customer Service
SEPTEMBER 22, 2022
We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Customer service is hard. It requires a lot of focus, calm nerves, and the ability to work through multiple distractions. All of that gets a lot harder when you have ADHD.
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Heart of the Customer
SEPTEMBER 22, 2022
As I mentioned in previous posts, being a Change Maker requires a different way of thinking, so it’s helpful to have guides to show you the way. In my new book, Do B2B Better, which comes out next month on CX Day, I provide deep dives into numerous real-world customer experience programs and lots of practical […]. The post Do B2B Better Excerpt #2: Nancy Flowers appeared first on Heart of the Customer.
Intercom, Inc.
SEPTEMBER 22, 2022
A few years ago, we published The Onboarding Starter Kit , which helped thousands of businesses successfully onboard their customers. Today, we’re launching a completely refreshed guide to help you activate, engage, and retain more customers in the modern age. Since the onset of the global pandemic, many businesses have become internet businesses. In addition, due to economic uncertainty, company after company is tightening their tool budget, making it more valuable than ever to hold onto, nurtu
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Beyond Philosophy
SEPTEMBER 22, 2022
Memory Mini Series Part 1: Our Behavior is Motivated by What We Recall. So, How Are Memories Formed? This newsletter is the first of three I will publish on the subject of Memory. Memory is fascinating and a broad topic related to experiences. Therefore, one issue of the newsletter won’t be enough. In this issue, we explain why memories are essential to experiences, when we use them to decide sometimes, and how memories form.
Intercom, Inc.
SEPTEMBER 22, 2022
At Intercom, our mission has always been to make internet business personal – and we think the key to creating those personal connections between businesses and customers is to facilitate conversational experiences. That’s why we are so proud to announce we have been named a “Strong Performer” in The Forrester New Wave™: Conversation Automation Solutions Q3 2022.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Fonolo
SEPTEMBER 22, 2022
Ritchie Bros. is a big deal. Literally! As the largest auctioneer of heavy equipment and trucks on the planet, the company has been helping people around the world buy and sell with confidence since 1958. The equipment they sell is big, too; the company’s online and onsite auctions deal in equipment used in the construction, farm, forestry, and mining industries.
ClearAction
SEPTEMBER 22, 2022
CX Annuities Solve CX ROI & Tenure Dilemmas Lynn Hunsaker. CX annuities is a phrase I coined to represent massive savings and impressive gains available through a different approach to management of customer, partner, and employee experience. Customer experience management typically revolves around touchpoints : service, personalized marketing, loyalty programs, voice of customer, design and digitalization of journey steps, and management of Detractors, Passives, and Promoters.
NGDATA
SEPTEMBER 22, 2022
Engage prospects with personalized, data-driven communications at the earliest stages of your relationship with our customer acquisition use case and advanced CDP software. Request a personalized demo Customer acquisition: problems & pitfalls Gaining high-value customers is a challenge that many organizations haven’t cracked. Many brands still resort to “spray and pray” tactics that aren’t just.
Zendesk
SEPTEMBER 22, 2022
There’s something so old-fashioned about poring over email threads trying to find answers. Traditionally, business to business communication has been relegated to emails, video chats, and phone calls. It left a lot to be desired. Namely, convenience. We message our friends, family, and colleagues on a variety of platforms and apps – so why can’t businesses leverage the same kind of rich, intuitive communication when they interact with other businesses?
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Zonka Feedback
SEPTEMBER 22, 2022
56% of customers say they are loyal to brands that “get them” and align their approach with customers’ preferences.
Zendesk
SEPTEMBER 22, 2022
Inovalon is the nation’s most widely used healthcare cloud platform. Founded in 1998, the company is a leading provider of cloud-based software solutions, empowering data-driven healthcare that enables better care and health outcomes. More than one million physicians and over 350 million patients are supported within the Inovalon ONE® Platform. The Inovalon ONE® Platform powers 100+ cloud-based solutions that enable improved clinical outcomes and economics across the healthcare ecosystem.
MyCustomer Experience
SEPTEMBER 22, 2022
This newsletter is the first of three I will publish on the subject of Memory. Memory is fascinating and a broad topic related to. 22nd Sep 2022. By Colin Shaw Founder & CEO.
Zendesk
SEPTEMBER 22, 2022
Six to seven seconds —that’s how long hiring managers spend looking at a customer service resume, on average. If you want to land an interview , you must stand out from your competition. The best way to do that is with a compelling customer service cover letter. Learn how to write a cover letter that will grab the hiring manager’s attention and get your job application moved to the top of the stack.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
MyCustomer Experience
SEPTEMBER 22, 2022
This newsletter is the first of three I will publish on the subject of Memory. Memory is fascinating and a broad topic related to. 22nd Sep 2022. By Colin Shaw Founder & CEO.
SugarCRM
SEPTEMBER 22, 2022
Are you looking to go beyond traditional CRM capabilities? SugarCRM has partnered with Triblio (a Foundry Company) and DealHub to extend the Sugar platform and enhance how you engage with your prospects and customers using groundbreaking digital tools. In this webinar Eyal Orgil, CRO at DealHub , Andrew Mahr, CCO at Foundry and Christian Wettre, SVP & GM, Platform at SugarCRM , we explored how more effective prospecting and accelerating the sales cycle can supercharge your CRM and help you d
Heart of the Customer
SEPTEMBER 22, 2022
As I mentioned in my last post, being a Change Maker requires a different way of thinking, so it’s helpful to have guides to show you the way. In my new book, Do B2B Better, which comes out next month on CX Day, I provide deep dives into numerous real-world customer experience programs and lots […]. The post Do B2B Better Excerpt #2: Nancy Flowers appeared first on Heart of the Customer.
SugarCRM
SEPTEMBER 22, 2022
Customers will leave after a bad experience with your company, meaning customer experience (CX) is the difference between red and black in your business ledger. If you can’t differentiate by consistently delivering an exceptional and effortless experience, your customers will move on to your competition. Our study , based on a survey of 1,600 global sales and marketing professionals worldwide, underscores the impact of CX on customer churn.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Intercom, Inc.
SEPTEMBER 22, 2022
At some point in their growth, businesses usually start investing in customer research. They work with consulting firms, hire their own analysts, buy data management software. But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them.
Totango
SEPTEMBER 22, 2022
SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients.
Intercom, Inc.
SEPTEMBER 22, 2022
Elasticsearch is an indispensable part of Intercom. It underpins core Intercom features like Inbox , Inbox Views, API, Articles , the user list, reporting, Resolution Bot , and our internal logging systems. Our Elasticsearch clusters contain more than 350TB of customer data, store more than 300 billion documents, and serve more than 60 thousand requests per second at peak.
Lightico
SEPTEMBER 22, 2022
Companies around the world are trying to find their footing amid the economic downturn. Inflation, rising interest rates and floundering stocks are leading companies to evaluate ways to save costs. The focus is shifting from top line growth to the bottom line. Any activity that doesn’t directly contribute to the company’s direct revenue comes under question.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
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