Intercom, Inc.

DECEMBER 16, 2020

Your sales team is integral to your business’s success: not only do your salespeople bring in the big deals, but they also represent your company and culture to every new and potential prospect. So why is sales team culture still an afterthought for so many organizations? Whether they’re stuck in outdated ideas about what sales teams look like and how they work, or they simply aren’t investing in their reps’ growth the way they should be, many companies have yet to unlock the full potential of t

Sales 143

Sales Start-ups Education Customer Feedback 143

Customer Bliss

DECEMBER 16, 2020

As we’ve recently shifted to a digitally-focused world, you may have faced some new challenges in the way leadership should approach customer experience. Despite any perceived hardships, this shift may actually present you with new opportunities to engage your employees and customers. . I recently shared some insights with The Sweeney Agency about ‘How to Elevate Customer Experience,’ and I’ve outlined key takeaways from my conversation below.

Customer Experience 122

Customer Experience CX Customer Service 122

The DiJulius Group

DECEMBER 16, 2020

The results are in! The DiJulius Group top customer service blogs, podcasts, and videos from 2020 are listed below. I recommend sharing this with your entire team. Our Top Blogs from 2020 How to Make 2021 Your Greatest Year by Weaponizing Adversity The Incredible Opportunities Out of the Coronavirus Crisis in Your Personal. Read Full Article. The post The Best Customer Experience Content from 2020 appeared first on The DiJulius Group.

Customer Experience 105

Customer Experience Customer Service 105

Zendesk

DECEMBER 16, 2020

Running a business means managing all of the moving parts—and that includes agent scheduling. Your contact center needs enough agents at the right times to serve your customers without long waits. If your call center is understaffed, your team may not be able to answer calls quickly—that’s frustrating to your customers. In fact, customers have a higher expectation a quick response by phone support than any other channel.

Contact Center 98

Contact Center Omnichannel Customer Satisfaction Customer Service 98

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

TeamSupport

DECEMBER 16, 2020

“Music is always fleeting. Bands break up, artists retire, sometimes with dignity and sometimes in disgrace. The string of reunions this past year has only shown that temporality of music.” Some get back together for the fans. Some because they “miss playing with the guys.” 1 Whatever their reasons, we’ve all felt the excitement when our favorite band from the 80s or 90s [or whatever decade!

Gaming 92

Gaming Start-ups 92

Totango

DECEMBER 16, 2020

Keeping up with new trends in customer success can help you promote repeat business and prevent customer churn. Here are four of the latest trends you need to know about: Automating customer success with out-of-the-box templates. Incorporating artificial intelligence for smarter success solutions. Optimizing customer experience with personalization.

Artificial Intelligence 71

Artificial Intelligence Customer Journey Map Net Promoter Score AI 71

Provide Support

DECEMBER 16, 2020

The post 8 Tips How to Take the Most out of Live Chat appeared first on Provide Support Blog.

59

59

SugarCRM

DECEMBER 16, 2020

The advanced workflow tool in SugarCRM known as Process Author enables admins to automate processes within organizations. This is the first blog post in our series: Creating Workflows in CRM. Step 1: Create Email Template. Before setting foot in Process Author, create the email you want to be sent out to users when a task is overdue. Consider what you want the email to say, how you want it to look, and what information from your CRM should be included.

CRM 26

CRM Start-ups 26

Buyer Persona

DECEMBER 16, 2020

Compress. A word that has often been used in business. Compressed files. Compression thinking. To compress and flatten organizational structures. A myriad of uses meant to communicate reduction. It is an adequate word to use when thinking about important takeaways from 2020. A year in which a decade’s worth of future buyer trends was compressed into a single year. .

B2B 88

B2B B2C Sales Technology 88