Mon.Feb 15, 2021

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Using Integrations In Customer Experience

Lumoa

Customer experience integrations help you to automate your customer experience. The logic of this type of integration is the same as any other type of integration you can do with other tools. For example, you probably have integrated your CRM with your helpdesk already to get a better view of your customers so you can be even more efficient when solving their issues.

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Is This One of the Most Important Jobs in Business Today?

Beyond Philosophy

Behavioral Science is a growing field in business. It applies to everything and everything we do. We hosted two interesting guests on a recent podcast that might have one of the most important new business jobs today. Today, we will take a closer look at what they do and what they wish everyone understood about behavioral economics in business today.

Finance 88
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The Secret Weapon for Building Great Customer Relationships

ClientSuccess

As a customer success professional in 2021, you understand the critical importance of strong, lasting customer relationships. Customer-centric service has emerged as one of the leading contributors to account renewals, recurring revenue, and upsells for SaaS-based organizations. . In addition to your vast toolkit of customer success solutions, tools, and resources, there is one secret weapon to include to build strong customer relationships: customer-first service.