Totango
AUGUST 23, 2022
B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue.
Shep Hyken
AUGUST 23, 2022
The Value of Emotional Attachment in the Customer Experience. Don’t Overlook the Value of Emotions . Shep Hyken interviews Zhecho Dobrev, leading principal consultant at Beyond Philosophy and author of The Big Miss: How Organizations Overlook the Value of Emotions. He shares how emotions and customer relationships affect buying decisions. Top Takeaways: Customer loyalty is based on the customer’s emotional connection with the company.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Conversation Agent
AUGUST 23, 2022
Genuine two-way communication is not just dissemination. Information doesn't equal indoctrination. There's a line between getting attention and agitprop. Providing proof or evidence is not the same as the truth. Truth is a conclusion the other person gets to make. These were some of the principles I discussed in a conversation at Web 2.0 On November 19, 2009.
Intercom
AUGUST 23, 2022
Customer retention has never been more critical to business success than it is today. With increasing business costs and reduced headcount, companies are feeling the squeeze as they also grapple with rising consumer expectations. That’s why companies should look to support – and retain – the customers they have. Shifting focus to customer retention can actually be twice as powerful as customer acquisition.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Zonka Feedback
AUGUST 23, 2022
Whether you’re selling a product, a service, a course, or looking to have users sign up for a subscription, a website always has a key purpose. As a skilled developer or CX manager, your goal should be to create a website that guides users or potential buyers to achieve that purpose. However, issues like a long page-loading time, inconsistent information, cluttered interface, etc., can drive users away even before they consider making a transaction.
Experience Investigators
AUGUST 23, 2022
The frustrated leader looks to the heavens, shaking their fists toward the sky. “It seems so obvious,” they shout. All around, trees empty themselves of scattering birds. Ok, maybe the picture I’m painting is a bit melodramatic — but it’s not far off a reality that’s happening at far too many organizations. These fed-up leaders often lean on this phrase — “It seems so obvious !
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Uplifting Service
AUGUST 23, 2022
[link]. You cannot succeed with customer service unless you first take care of yourself AND your team. Why? . Because exceptional service requires energy and commitment. And when your reserves are depleted, service suffers – along with everyone’s well-being. That’s why my friends and clients at The LUX* Collective prioritize care for the self and care for the team before anything else.
MyCustomer Experience
AUGUST 23, 2022
HThis article was written by Sabrina Tessitore , Content Manager at CustomerGauge, the B2B Experience Management Platform designed to boost. 23rd Aug 2022. By bengoodey Head of Growth Marketing.
SugarCRM
AUGUST 23, 2022
With a global customer resignation rate of 32% , prevention is a hot topic for most organizations. And good news! There is a path forward for companies wanting to deliver high-definition customer experiences (HD-CX). To find it, we asked questions and listened to what market players had to say. For our 2022 CRM Impact Report, we interviewed both sales and marketing leaders.
Callminer
AUGUST 23, 2022
There is no single method for improving customer experience, and effective strategies are often ignored. Read on for our experts' list of the most overlooked tactics for CX improvement.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
ClientSuccess
AUGUST 23, 2022
As a customer success manager with unlimited access to industry thought leadership (thanks, internet!), you know exactly how rapidly things change and how quickly new metrics pop up on the scene. Already it probably feels as though you’re measuring a hundred different metrics that all mean different things: product usage rates, customer success scores, and more.
Expert insights. Personalized for you.
115 
Let's personalize your content