Fri.Jul 29, 2022

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Why Customer Expansion Should Be A Critical Component of Your Growth Strategy

Totango

Did you know that 70% of revenue in a subscription-based business comes from existing customer renewals and upsells? Renewals and upsells are effective ways to expand customer revenue for any recurring revenue business model but they are especially important during periods of economic uncertainty when new acquisition growth slows down or stops altogether. .

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What is the Importance of Student Feedback & Ways to Collect Student Feedback?

Zonka Feedback

Feedback is an essential component of the educational system. It can be incorporated to enhance teaching and learning techniques since it has an immediate impact on the process of acquiring knowledge and has a direct impact on both teaching and learning.

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Guest Post: 7 Factors Influencing First Call Resolution

Shep Hyken

This week we feature an article by Jason Grills, Customer Support Expert at ProProfs , a company that provides software that empowers organizations to deliver happiness to their customers and employees. He shares the best practices for improvement can make a huge difference to your first call resolution rate. . You don’t want to wait around for your queries to be resolved.

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6 Ways to Integrate Technology with Your Customer Service

cxservice360

Most businesses these days are incorporating technology, but the reality is that not all of them have successfully integrated it into their customer service. Some companies haven’t yet committed to maximizing the potential of this innovation. It’s a surprisingly easy process, but it requires that your organization be proactive and take a comprehensive approach to.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Are your customers really as loyal as you think?

The Customer Service Blog

The subject of Customer Loyalty (and in particular the different types of loyalty) is my own personal specialist subject. In fact I wrote my 30,000 word Masters Degree thesis on this very subject. Unfortunately, many business-people don’t realise that there are different types of customer ‘loyalty’, and this often results in them adopting customer retention strategies that are only based around pricing.

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Who’s who: Wendy Wood, Project Manager

Logicalware

“I absolutely love doing what I do.”. Welcome to our Who’s Who series, where we introduce you to the wonderful people who work at Puzzel and explore their roles, achievements and impact. From chess players to trained chefs, globetrotters and code geeks, our diverse team is full of talent and expertise worth sharing. Wendy Wood is a Project Manager, globetrotter, animal lover and a World War Two Veterans community member.