Callminer
OCTOBER 24, 2022
In CallMiner’s continued work with mortgage lenders and financial institutions, we’ve identified four key use cases for conversation intelligence technology. Read this blog for more.
The DiJulius Group
OCTOBER 24, 2022
“If you had hard times in your family, would you ever consider laying off one of your children?” asks Charlie Kim, founder & Co-CEO of Next Jump. Next Jump is an employee discount platform, used by over 70% of the Fortune 1000 to help their employees save money. Next Jump also offers various apps and. Read Full Article. The post A Company that Offers Lifetime Employment appeared first on The DiJulius Group.
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Steven Van Belleghem
OCTOBER 24, 2022
Have a dedicated customer (di)vision. A lot of B2B companies are still very product or service driven. They think inside out: “what could be the best features?” or “how can our services be more efficient?”. They lack the outside-in reflex that characterizes the most successful B2C companies. If you, as a B2B company, want to offer a better customer experience than your competitors, you just need to start with the customer: what are their hopes, dream, fears and needs?
Intercom, Inc.
OCTOBER 24, 2022
Earlier this week, the Intercom team visited SaaStock Dublin for three days of incredible talks and informative workshops with the most exciting new SaaS companies in the industry. . On October 19th, the final day of the event, I appeared on the Growth stage for a fantastic conversation with Mark Organ, Categorynauts CEO, and Founder and CEO of Influitive and Eloqua, discussing how companies can build winning sales strategies as they continue to evolve.
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Comm100
OCTOBER 24, 2022
It’s a difficult enough task for admissions departments to attract students to their university or college at the best of times. Now this challenge is even bigger. Higher education enrollment is at a record-breaking low. From Spring 2020 to 2022, U.S. post-secondary enrollment dropped by 7.4%. The numbers are even worse for international student enrollment, down 22.7% across the same time period.
Shep Hyken
OCTOBER 24, 2022
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. PwC Leader: Why Retailers Must Balance Digital-driven Experiences With Human-led Interaction by Judy Mottl. (Retail Customer Experience) In the past year, one in four consumers have stopped buying or using a retailer due to a bad experience with a product or customer servic
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