Wed.Feb 09, 2022

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Five Contract Renewal Tools to Increase Customer Retention

Totango

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. In this article, we’ll discuss five essential technology tools you can use to automate your contract renewal procedures.

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Contact Center Technology Trends to Watch in 2022

Hodusoft

Contact Center Technology Trends to Watch in 2022. As we gear up for 2022, enterprises across the board are revisiting the ups and downs of their business and the industry at large. The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming.

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072: Winning on Purpose – The Unbeatable Strategy of Loving Customers

The DiJulius Group

Chief Revolution Officer John DiJulius of the DiJulius Group talks with Fred Reichheld, best-selling author and the creator of the Net Promoter Score (NPS). Their conversation is around Fred’s newly released book Winning on Purpose – The Unbeatable Strategy of Loving Customers. You will learn: How NPS has been adopted by two-thirds of the Fortune. Read Full Article.

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Everything You Need to Know About Conversational AI

Ameyo Callversations

Communicating with customers is not a trivial task in today’s time. Customer expectations are rising steadily, and they expect unforgettable interactions when interacting with a business. Yet, responding to customers according to their preferred channel at the desired time can be cumbersome. Conversational AI can become a powerful tool in this context.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Use Relationship Data to Build Stronger Connections

Shep Hyken

First, I hope the word “data” doesn’t scare you off. We’re not going to discuss the typical customer data that might bore most people, although I’ll admit that I get excited and geek out about the data, stats, and facts that show trends in business. Today we’re going to talk about relationship data. . First, understand that relationship data is information you have about a customer that you can’t get by looking at a spreadsheet that includes information about all your customers.

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Is customer lifetime value an outmoded metric?

MyCustomer Experience

INew year, same old CRM metrics, right? Reflecting on the reverence the marketing community has given to Customer Lifetime Value (CLV), it. 9th Feb 2022. By Stuart Russell Chief Strategy Officer.

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Sergel future-proofs its business with the Puzzel Customer Service Platform

Logicalware

Sergel is a leading credit management agency based in Stockholm, Sweden, with operations across the Nordics and Baltics. The company works with more than 850 businesses in transaction-intensive industries, such as utilities, banking and finance, helping them manage every stage of their credit process. This includes determining a potential customer’s credit rating, managing payments and collecting debts.

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Creating a 360° delivery experience

MyCustomer Experience

CWe’re living in the middle of an ecommerce boom. Online sales of non-food products grew by 14.3% in 2021 according to the latest BRC/KPMG. 9th Feb 2022. By Alex Buckley General Manager EMEA & APAC.

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Introducing Intercom on Product: A series exploring the principles that shape what and how we build

Intercom, Inc.

Intercom is built on principles. I mean that in a very practical sense: PMs, Designers, and Engineers at Intercom use our R&D principles every single day to guide their decision-making. Having clear principles keeps everyone pointed in the same direction, and empowered to move quickly and with confidence. “Defining and distilling these principles has been one of the biggest contributors to our ability to consistently build great products at scale”.

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CommBox for Sales: How to Get More Leads and Boost Conversions with a Smart Customer Communication Solution

CommBox

Every business’ survival lies in successful sales at a large scale, but selling your products and services is no easy task. Using efficient tools is critical to engage with customers wherever they are and sell across channels 24/7. . This article will share interesting facts about sales and provide essential tips on getting more leads and boosting conversions to sales. .

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.