Wed.Jun 08, 2022

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A Lesson from Michelangelo: Details Matter

Shep Hyken

I don’t know if it’s true, but it doesn’t matter. This is a great story with a great lesson. . Michelangelo was standing on his scaffold as he worked on painting a tiny leaf on the ceiling of the Sistine Chapel. A colleague looked up from far below and shouted, “Why are you so concerned about painting that little leaf? Nobody from this distance will ever know.” .

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Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale

Intercom

As more and more business moves online, and customer expectations have risen accordingly, the demands on support teams have soared – it often feels like teams now need superhuman speed just to keep up. Increased volume, higher expectations, and team burnout are just a few of the issues businesses are facing. Ultimately, customer support reps are in need of tools that help them do their jobs more efficiently, effectively, and enjoyably.

Start-ups 114
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Does Culture Eat Strategy for Breakfast?

The Squawk Point

My Favourite Quote. Peter Drucker once said that “Culture eats strategy for breakfast” Those words chime so loudly for me that it is like sitting in the belfry next to Big Ben. Just because I agree with a statement doesn’t make it right. Beliefs are dangerous things, so I decided I had better check. Is there any evidence that culture drives business performance?

Education 105
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Top Call Center Metrics and KPIs to Every Business Should Track

Hodusoft

Top Call Center Metrics and KPIs to Every Business Should Track. Running a call center is stressful as there are hundreds, if not thousands, of calls that you have to manage every day while ensuring to deliver outstanding customer service. So how do you determine the success of your business? Well, to measure your call center’s effectiveness, you first need to keep track of a few relevant call center metrics or key performance indicators (KPIs). .

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Episode 089: Creating a Culture that Attracts and Keeps the Best Talent

The DiJulius Group

Here at The DiJulius Group, we’re often surprised by how many leaders don’t think they are responsible for creating the culture they want in their organization. The truth is, only leaders can institute change like this. As the leader, you set the pace for how everyone else will perform their duties and serve your customers. Read Full Article. The post Episode 089: Creating a Culture that Attracts and Keeps the Best Talent appeared first on The DiJulius Group.

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How to Scale Your Recurring Revenue Model

Totango

Recurring revenue models have taken over the world. OK, maybe not the world, but they have become an increasingly important factor these days for helping SaaS companies understand whether their products and services are keeping customers engaged and delivering value, so they can prevent churn, increase expansion and earn higher valuations. At the recent Technology & Services Industry Association (TSIA) World Conference, Totango’s President & COO Jamie Bertasi and Aruba’s Head of Customer

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Top Salesforce Survey Tools

Zonka Feedback

The success of any business depends on customer happiness. If your customers are satisfied enough to make repurchases, your business is in the right direction towards success. So, to become successful, you need to keep the customers and their requirements on the top priority and ensure that your customers are satisfied.

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Furniture and Design: opportunities to continue growing

Neosperience

In this article we will talk about the opportunities for growth and innovation in the furniture and design sector. Today, the context in which operators in the sector are moving is complex, but in strong recovery. Although rising raw material costs and delays in sourcing have delayed deliveries and increased costs for the final consumer, the market is currently reacting positively, more than expected especially with regard to B2C.

B2C 52
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Top 8 Free NPS Survey Tools

Zonka Feedback

In every industry, loyalty plays a major role in the success of an organization. Be it education, corporate businesses, retail stores, healthcare, or hotels, businesses can retain their customers or employees if they know what influences their loyalty to the brand.

NPS 52
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Top 3 Tips to Prevent Customer Churn

ClientSuccess

As a modern customer success professional, you probably read all the books on delivering incredible customer experiences, follow all the thought leaders on LinkedIn who share tips and tricks on daily customer engagement, and check your favorite blogs regularly to stay up-to-date on industry trends. What’s one thing all of these outlets have in common?

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Brinks Home’s 400 basis Points Retention Improvement Driven by AI and Machine Learning

VOZIQ

CEO William Niles in talks with Credit Suisse’s Kevin McVeigh. At VOZIQ AI, we have been talking about how AI-driven, proactive retention interventions through care and marketing can enable subscription businesses to unlock precedented value by driving customer retention, a determining driver of growth. There are several studies, statistics, and success stories supporting it.

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The Troublesome Teenage Years Of CX

MyCustomer Experience

TCustomer experience (CX) is entering its adolescence, and with that comes introspection, self-doubt, self-discovery, the opportunity to. 8th Jun 2022. By Forrester Independent research and advisory firm.

CX 52