Steven Van Belleghem

MAY 17, 2021

Create a movement. Tesla is not just selling cars. It has a mission to “accelerate the world’s transition to sustainable energy”. And you can feel that mission – of making the lives of its customers more sustainable and helping save the world – through everything that it does. It’s about committing employees around something bigger than “just a job” and helping customers feel as if they are a part of a higher mission, of a movement.

Customer Experience 104

Customer Experience Manufacturing Engineering Sales 104

Ameyo Callversations

MAY 17, 2021

If you were someone who thought it’s time to say a much-needed goodbye to the dreadful COVID19 virus then let me tell you – you were not the only one. Truth be told, many believed that we will get a handle on the situation with global vaccination drives. However, the second and in some countries the third wave of the pandemic put everything for a toss.

E-commerce 98

E-commerce Contact Center Government Omnichannel 98

Totango

MAY 17, 2021

Product engagement tells you how actively customers are using your product or platform. Tracking this alerts you to churn risks as well as upsell opportunities, empowering you to take appropriate action. You can measure product engagement by selecting key performance indicators. Systematically tracking these KPIs positions you to proactively manage and improve engagement.

Sales 62

Sales Customer Retention Technology Technology 62

Customer Bliss

MAY 17, 2021

We’ve all experienced something like this in our lifetime as customers: where parties inside of the company pass us around for resolution, or we get bounced back and forth between partners who both have their own point of view of their accountability. The most admired companies make the customer whole first. They don’t give their customer the job to navigate organization charts or partnership agreements to resolve their issue before they resolve things for the customer.

Legal 52

Legal 52

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Hodusoft

MAY 17, 2021

For a bank, the customer call center plays a key role in the success of their business. For customers, fast, efficient service is not a comfort – it is a need. As more and more customers shift to digital banking solutions, the interaction between bank officials and customers is thinning, while customer service agents are increasing rapidly. Worried customers put out all sorts of questions on loans, deferred payments, investment, mortgage etc to their customer service agents.

Contact Center 52

Contact Center CRM Sales Compliance 52

Qualtrics

MAY 17, 2021

2020 certainly delivered some surprises. One was the resurrection of the QR code, which went from being a quaint-but-clunky marketing device in the early 2000s to a slick, touchless solution, invaluable in a 21st-century pandemic. How can they help you? What is a QR code? The QR stands for ‘quick response’, and a QR code is the small, square, phone-scannable barcode you’ll increasingly find in shop windows and restaurant customer check-ins, menus, packaging, advertisements, and contact-tracing a

Customer Experience 47

Customer Experience Retail Close the Loop Contact Center 47

Qualtrics

MAY 17, 2021

If you’re new to experience design or a seasoned expert, our curated list is packed full of our favorite books that give you outstanding UX inside information. User experience (UX) is not just one thing. It covers user-centric design, understanding interactions and how interfaces add to your target audience’s comprehension of your brand, to name a few.

Start-ups 26

Start-ups Construction Manufacturing Innovation 26