Wed.Jan 06, 2021

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25 Experts Reveal How Companies Can Use Omnichannel Technology to Improve Customer Service

Callminer

Read this article to learn how omnichannel technology can enhance customer service.

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21 Tips for 2021 Customer Experience Excellence

ClearAction

21 Tips for 2021 Customer Experience Excellence Lynn Hunsaker. Customer experience excellence is certainly defined a bit differently now, compared to years past. Some aspects of the new definition are obvious: heightened empathy and benevolence, smoother digitalization, stronger security and safety, greater inclusion and diversity. The 2020s decade is clobbering us over the head with the urgent realization of these essentials.

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How to Create an Emotional Connection in a Digital World / The Most Remarkable Customer Service Story I have ever Heard

The DiJulius Group

The Most Remarkable Customer Service Story I have ever Heard When is the best time to invest in your customer experience? 18 months ago. When is the second-best time?—NOW! Now is the time to make your organization’s customer experience your single biggest competitive advantage. You and your company are either an expense that. Read Full Article. The post How to Create an Emotional Connection in a Digital World / The Most Remarkable Customer Service Story I have ever Heard appeared first on The D