Sat.Nov 26, 2022

article thumbnail

If more is not done to protect agents, customer service standards will fall

Adrian Swinscoe

The UK recently introduced some new legislation that has implications for customer service. Specifically, an amendment was included in the new Police, Crime, Sentencing and Courts […]. The post If more is not done to protect agents, customer service standards will fall first appeared on Adrian Swinscoe.

article thumbnail

Don’t panic! Here are the many advantages to a recession

Beyond Philosophy

Recession is a natural step in the economic cycle, but it’s easy to get overwhelmed by all of the bad news. When economic downturn occurs, we all feel it. Corporations tend to cut back in a downturn, neglecting things like customer experience. To differentiate yourself from everyone else, you should double down on these services while others cut back.