Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Customer Retention 98

Customer Retention CRM Customer Relationship Management Customer Loyalty 98

Intercom

AUGUST 16, 2022

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. When it comes to support, modern customers want a personal, on-demand experience from businesses – with 75% of support leaders saying customer expectations have increased but only 34% confident they can meet those expectations.

Customer Service 59

Customer Service Customer Expectations Start-ups Touchpoint 59

Shep Hyken

AUGUST 16, 2022

The Role of AI in Customer Care. Building Human-Centered AI in Customer Service and Experience . Shep Hyken interviews Seth Dobrin, IBM ‘s first Global Chief AI Officer, leading the company’s corporate AI strategy. He shares how businesses can take a human-centered approach when utilizing AI to help their customers. Top Takeaways: What do we mean when we talk about AI for business?

Artificial Intelligence 57

Artificial Intelligence AI Healthcare Government 57

Ameyo Callversations

AUGUST 16, 2022

Facebook, Twitter, or Instagram would be the 3 top platforms that would come to your mind while thinking about marketing channels. Isn’t it? Also, the chances of your business promotion on these three platforms would be higher than on any other platform. But what If you find an alternate platform with more users than two of these combined? Its WhatsApp.

B2C 52

B2C Sales Innovation Engineering 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

DMG Consulting

AUGUST 16, 2022

Question: How are contact centers and their systems using predictive analytics? Answer: Contact centers utilize predictive analytics in a number of ways to anticipate the probability of future behaviors or occurrences, and their potential impact on the customer and employee experience and bottom line. Predictive analytics is a flexible AI-based technology that is being leveraged by a growing number of contact center solutions (e.g., intelligent virtual agents (IVAs), workforce management (WFM),

Predictive Analytics 48

Predictive Analytics Contact Center Net Promoter Score NPS 48

SugarCRM

AUGUST 16, 2022

Despite more than 20 years of CRM evolution, the ability to generate qualified leads remains an elusive task for many organizations. One of the main reasons is that marketing teams still struggle to define what good leads are and pass them successfully on to sales. The numbers speak for themselves: 54% of sales leads generated by marketing are deemed to be either poorly qualified or underqualified.

Social Media 26

Social Media Sales Machine Learning AI 26

Logicalware

AUGUST 16, 2022

Chatbots are one of the highest priorities for sales and customer service teams right now. . With almost 90% of customer journeys beginning online, they’ve become an essential channel for generating business leads and delivering customer support. However, many companies still struggle to get started with chatbots. Pressure from competitors and boardrooms often leads to chatbots being deployed too quickly, without the proper research and planning, which leads to disappointing results.

Engineering 98

Engineering Start-ups Sales NPS 98