Callminer
MARCH 7, 2022
Read this blog to learn the difference between post-call and real-time audio capture and how AI-powered real-time analytics is revolutionizing how customer service organizations operate today.
Intercom, Inc.
MARCH 7, 2022
We’re not big believers in a one-size-fits all approach to online business. That’s why we’re continuing to create customizable features that will allow your marketing, sales, and support departments to flourish. Last month’s shiny new updates will not only allow us to improve the efficiency of your teams, but your customers can also enjoy the most personalized engagement on the market.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
MyCustomer Experience
MARCH 7, 2022
HCustomer experience has become a significant competitive advantage in the travel industry, magnified by shifts in what travelers value. We’. 8th Mar 2022. By Rachel Kobetz Global Head of Design.
CommBox
MARCH 7, 2022
Google has become the primary engine for businesses that are looking to promote their services – 92% of online searches are via Google. Research shows that 1 in 3 product searches ( 35% ) start on Google. Furthermore, 34% of “near me” searches that start on desktop and tablets end in physical store visits. In today’s digital environment, over 70% of consumers shop on multiple channels.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Zonka Feedback
MARCH 7, 2022
Customer Feedback is crucial for the success of any business. Collecting feedback ensures that you know what customers think and feel about the experience they had with you and your products and services and what they exactly expect from your business. With feedback, you get to know whether your customers like or dislike a product, service, product feature, interaction, and any other aspect of your business.
CommBox
MARCH 7, 2022
Google has become the primary engine for businesses that are looking to promote their services – 92% of online searches are via Google. Research shows that 1 in 3 product searches ( 35% ) start on Google. Furthermore, 34% of “near me” searches that start on desktop and tablets end in physical store visits. In today’s digital environment, over 70% of consumers shop on multiple channels.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Shep Hyken
MARCH 7, 2022
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How to Build Customer Loyalty by Sharing the Inflation Burden by Joel Comm. (Inc. Magazine) Too often, the rise in costs caused by inflation is passed down to the consumer.
Zendesk
MARCH 7, 2022
For the first time in a long time, the world of tech, business, and media seem to be less focused on the pandemic and more focused on the future. The Pantone color of the year , Very Peri, suggests “daring curiosity” that “helps us to embrace this altered landscape of possibilities.” Futurists optimistically embrace Web 3 concepts like cryptocurrency, NFTs, and the metaverse, which in turn are becoming everyday parlance beyond certain corners of Twitter, Discord, and LinkedIn.
Zendesk
MARCH 7, 2022
If you’re not yet focusing on the customer experience with your organization, it’s time to get started and kick it into high gear. Customer expectations are higher than ever and evolving. You’ve got to get ahead of that. There are often challenges to getting a customer experience program off the ground in any organization, so let’s overcome those and get moving.
Expert insights. Personalized for you.
182 
Let's personalize your content