Zendesk

DECEMBER 18, 2020

While a rich, modern messaging experience is a technical reality, it may feel out of reach for startups who are, say, establishing a customer support team for the first time. Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should. Let’s get started. The importance of messaging.

Social Media 98

Social Media Retail Start-ups Customer Survey 98

SugarCRM

DECEMBER 18, 2020

Onboarding is the process of welcoming new customers, making sure their questions or issues are addressed, and offering new products and services as the needs become apparent. From welcome calls to user groups to training sessions, onboarding can take many forms, depending on the business. The process is widely regarded as a necessity for retaining customers and deepening their relationships, but many businesses struggle with both the organization of onboarding steps as well as their implementat

CRM 49

CRM Invoicing Touchpoint Finance 49

Zendesk

DECEMBER 18, 2020

In the months since the start of the global health crisis, millions of employees have shifted from working out of dedicated offices to work-from-anywhere environments. With an increasingly remote and flexible workforce, CIOs and technology executives need to think differently to strengthen employee engagement and motivation. To examine the situation more closely, Zendesk and HMG Strategy conducted a survey of nearly 100 CIOs and technology leaders from Fortune 1000 companies to determine the ste

Technology 52

Technology Technology Customer Experience 52

Knowmax

DECEMBER 18, 2020

Use web self service software to help your customers be self dependent.

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Qualtrics

DECEMBER 18, 2020

Use the six-step design thinking process to work on user-centric problems to make better products and create happier customers. You have a problem but you’re not sure what to do next to get to a solution? To know what to do when complex situations come up, you need to understand how it affects people and explore the problem creatively. This is where the design-thinking process comes in.

Innovation 32

Innovation Technology Technology Customer Experience 32

Knowmax

DECEMBER 18, 2020

SEO knowledge base: Create Google optimized customer service content.

Customer Service 52

Customer Service 52

Knowmax

DECEMBER 18, 2020

Effective guide to outbound call center scripting.

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Knowmax

DECEMBER 18, 2020

Best ways to handle customer complaints.

Customer Experience 52

Customer Experience 52

Knowmax

DECEMBER 18, 2020

Create Inbound Call Center Scripting.

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Knowmax

DECEMBER 18, 2020

Why enterprises need IT Helpdesk?

Customer Experience 52

Customer Experience 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail