Uniphore
JUNE 22, 2021
You listen to your customers on social media. Do you listen to your customer service employees? We did…You’d be amazed at what we found, or will you? No need to dig through thousands of threads across Quora, Reddit, Facebook, and Twitter to hear what your call center agents are REALLY saying about their jobs… We took care of that for you.
Intercom, Inc.
JUNE 22, 2021
The COVID-19 pandemic has upended entire industries, forcing rapid change in the ways companies do business and dramatically accelerating the adoption of new technologies.
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Fonolo
JUNE 22, 2021
Despite advancements in customer service technology and automation, one thing hasn’t changed: people remain fundamental to the success of a contact center. Human customer service agents and their knowledge, capacity to troubleshoot, and empathetic nature ensure they will always be a necessity when it comes to assisting customers. With this in mind, it’s important that your best agents are happy and engaged enough with their work to stay put and make your contact center successful.
The DiJulius Group
JUNE 22, 2021
Today we are all living in the “Touch-Screen Age.” This includes baby boomers as well as millennials, although many think of the younger generation as being the most tech savvy, virtually no one has been left out. Members of every age group now use smartphones, social media, iPads, and computers. These devices are necessary parts. Read Full Article.
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Experience Investigators
JUNE 22, 2021
Nobody thinks they’re neglecting customers… but many are. Some of us live, breathe and constantly think about the customer experience. But most people, believe it or not, don’t spend their time that way. Business leaders, in fact, have not been trained, educated or even asked to consider customer experience. Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product
Shep Hyken
JUNE 22, 2021
Investing in the Customer Experience. Looking at Business through the Eyes of the Customer . Shep Hyken interviews Paula Courtney, President of the Verde Group. They discuss how businesses should invest in delivering a WOW customer experience. Top Takeaways: Even if you are in a B2B industry, decision-makers are still likely to compare you to their best experiences as a consumer.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
MyCustomer Experience
JUNE 22, 2021
BManaging your pricing against low-cost competitors can feel like playing a game of poker. But how do you know when to hold ’em and when to. 28th Jun 2021. By Mark Thacker President.
Conversocial
JUNE 22, 2021
With F8 wrapped up for another year, it’s clear that Facebook is fully committed to powering customer engagement for brands over messaging channels.
Comm100
JUNE 22, 2021
The world of higher education is a unique and challenging space. Competition is incredibly tough, and it shows no sign of getting any easier. The majority (86%) of higher education leaders expect competition to intensify. Institutions across the world are battling to grab even the slightest bit of attention from an already bombarded student demographic to convince them to choose their school.
Zendesk
JUNE 22, 2021
To be ready for whatever is around the corner, SMBs need to be responsive to shifting customer needs. That means being agile: designing teams, processes, and technology to meet those needs, not for one unusual year, but for every year and decade to come. Thankfully, most years aren’t pandemic years—but companies are wiser to the importance of building their agility muscles and keeping them strong over time.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
ClientSuccess
JUNE 22, 2021
The last fifteen months have been a whirlwind of Zoom backgrounds, instant messages, and lengthy email chains with customers. Although most SaaS companies are still operating remotely, the signs are pointing to a return to offices. While this means you’ll be able to work in a closer capacity with coworkers, it also means the return of in-person customer meetings.
CX Network
JUNE 22, 2021
How using proactive support techniques can help customer support teams regain control and increase customer satisfaction.
Knowmax
JUNE 22, 2021
Top 7 benefits of conversational AI for Contact Centers.
Qualtrics
JUNE 22, 2021
In the future of work, leaders will need to ensure all employees – regardless of where they work – feel included. Here’s how workplace technology can help you design effective meetings for the next iteration of work. . The workplace of the future will be about creating experiences that make your people feel connected. Part of that connectedness will happen organically, while other times it will be intentional – such as during organized meetings.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Knowmax
JUNE 22, 2021
Top 5 Knowledge Management Examples 2021.
Help Scout
JUNE 22, 2021
Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service. Rather than view these statistics in a vacuum, layer them over your own experiences and the services you are currently offering.
Zendesk
JUNE 22, 2021
Imagine you open your computer one morning to find a deluge of emails and phone calls, but you have no system in place for fielding them all. You may feel overwhelmed or stressed, and you might even start to doubt your capabilities. For HR team members, this situation isn’t out of the ordinary. They receive dozens of requests—if not more—from company employees each day.
Lumoa
JUNE 22, 2021
About this episode In this episode, we are joined by Merete Medle, Customer Experience Manager at ICE Norway. We talk about democratizing customer experience in organizations and the importance of being able to offer diverse experiences. Our Guest Merete Medle is an experienced CX practitioner with strong leadership and strategy skills. Long track record with gathering insights and operationalizing improvements based on voice of the customer, establishing customer insight programs, and working s
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
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