Adrian Swinscoe

JUNE 11, 2022

Today’s interview is with Eric Turkington, Vice President of Growth at RAIN, a pioneer in voice & conversational AI, that is helping people, brands and businesses […]. The post Leveraging branded virtual assistants to drive personalisation and innovation – Interview with Eric Turkington of RAIN first appeared on Adrian Swinscoe.

Innovation 190

Innovation AI 190

Doing CX Right

JUNE 11, 2022

Ian Golding, a highly influential CX consultant, explains how to improve the customer journey, increase retention & turn employees into loyal brand advocates. The post Improving The Customer Journey With Employees As Heroes appeared first on Doing CX Right.

CX 81

CX Customer Experience 81

Zonka Feedback

JUNE 11, 2022

Feedback is critical in businesses of every size. However, in small businesses, every decision has the capability of making or breaking the company. Also, all members of a small business usually have key roles to play and may also occasionally take on a variety of tasks to keep the business running smoothly.

Customer Feedback 52

Customer Feedback 52

The Customer Service Blog

JUNE 11, 2022

We take it for granted that technology brings people closer together and improves our access to essential products and services. If you can’t imagine life without your smartphone, it’s easy to forget that people who can’t or don’t want to engage with the latest technology are being left behind. For example, there have recently been reports that cashless payment systems for car parking in the UK are seeing older drivers unfairly hit with fines.

Technology 52

Technology Technology Entertainment Sports 52

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Beyond Philosophy

JUNE 11, 2022

We have another business pickle to address. This time it’s with Christine Jones who is having problem with her organization not taking customer complaints or the Voice of Customer program seriously. We have been there. Ryan once worked at a grocery store that had a suggestion box that he never once in all the years he worked there saw opened. He suspects that no one even had the key anymore.

Management Consulting 15

Management Consulting Customer Feedback Customer Survey CX 15