Tue.Jan 12, 2021

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Virtual Hold Competitors: An Overview

Fonolo

This blog will give you a brief overview of all the virtual hold competitors. Virtual Hold is the name of VHT’s original virtual queuing software. Virtual Hold Technology is the grandad of virtual queuing and helped pioneer virtual queue management for the call center. Genesys Virtual Hold Competitor. Genesys Virtual Queuing. Genesys virtual queuing is called Virtual Queuing, one of the original competitors to VHT’s Virtual Hold product.

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What are NPS® Passives and how to turn Passives into Promoters?

Zonka Feedback

Most discussion about Net Promoter Score ® focuses on Detractors and Promoters - to pay attention to Detractors and prevent them from churning and to leverage the promoters to promote your brand. In this, most businesses tend to ignore or neglect the third and very important segment of NPS - the Passives.

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Part 1: B2B Customer Support Transformation Imperatives

TeamSupport

ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry that is now available for download. The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives.

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How do you deal with your detractors while measuring Net Promoter Score®? Tips shared by 6 Industry Specialists

Zonka Feedback

While measuring Customer Loyalty with NPS®, you’d always get a few (or many) detractors. It’s unavoidable, but definitely hurtful. All businesses tend to have unhappy customers. And as much as we all may like to ignore them and look at the positives, we know it’s probably the most crucial to look at the detractors and resolve their issues. Researches suggest that the risk of customer churn increases by 15% just by not replying to the customer's issues and complaints.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Just another supermarket PR stunt!

The Customer Service Blog

Regular readers of this blog will know that one of my ‘pet hates’ at the moment is the way that supermarkets in the UK have been openly ignoring the laws relating to wearing masks and face coverings during the coronavirus pandemic. Like many of our readers, I have been horrified by the number of people allowed into supermarkets who are not wearing face coverings.

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How do you deal with your detractors while measuring Net Promoter Score®? Tips shared by 6 Industry Specialists

Zonka Feedback

While measuring Customer Loyalty with NPS®, you’d always get a few (or many) detractors. It’s unavoidable, but definitely hurtful. All businesses tend to have unhappy customers. And as much as we all may like to ignore them and look at the positives, we know it’s probably the most crucial to look at the detractors and resolve their issues. Researches suggest that the risk of customer churn increases by 15% just by not replying to the customer's issues and complaints.

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16 customer service tips for 2021 and beyond, backed by customer service Champions

Zendesk

Whether you’re running a small business or a global corporation, providing good customer service can mean the difference between success and failure. And customer expectations are only continuing to rise. The good news is that support leaders seeking to meet those demands can take advantage of a wealth of customer service tips from the experts. The best of those customer service tips stem not from guesswork but from carefully-crafted studies that define good support.

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How to Use an Email Ticketing System to Boost Your Support Team’s Productivity

Comm100

Customer service departments are highly integrated and diverse teams that thrive on precision, productivity, and agility. With countless emails, queries, calls, messages, and social media mentions pouring-in from every direction; it becomes hard to not miss a single incoming query. As a support agent, when the first thing you encounter on a regular office day is an overflowing inbox with nothing but customer grievances and queries, a subtle frown finds its way on your forehead.

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2021 Customer Success Resolutions That Are Actually Attainable

ClientSuccess

New year, new me, right? While this mantra may be on most of our minds this year (especially after the complete doozy of 2020), some customer success managers (CSMs) may be having other thoughts. While 2020 was a completely unprecedented time for most SaaS organizations, their customers, and their employees, it also forced customer success teams to rethink how they worked with accounts and the services they provide.