The DiJulius Group

MARCH 24, 2021

Johnny Jennings, Chief of Police at Charlotte-Mecklenburg Police Department, Charlotte, has a vision for what type of police department he wants to build, some may call it an unrealistic vision. Jennings wants Charlotte to be known as the Chick-fil-A of police departments. And he is not just talking about it. He is committed to making. Read Full Article.

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Zendesk

MARCH 24, 2021

What was your absolute worst customer service experience? If you stopped doing business with that company and told all your friends about it, you’re not alone—and your customers would probably do the same thing. Loyalty hinges on delivering a great customer experience. It’s not enough to just have a good product—companies are setting themselves apart by delivering exceptional customer service.

Customer Service 98

Customer Service Social Media AI Omnichannel 98

The DiJulius Group

MARCH 24, 2021

5 Quick Tips to Help you Make Price Irrelevant 1. Customer Service Feature Story There is a More Dangerous Pandemic Happening with No Vaccine I was recently in Florida enjoying a few days of vacation and warm weather. One of the many things I have always loved about being at a vacation place is how. Read Full Article. The post There is a More Dangerous Pandemic Happening with No Vaccine appeared first on The DiJulius Group.

Customer Service 98

Customer Service Customer Experience 98

Qmatic

MARCH 24, 2021

In this article, I describe what arrival management is and how you can use it to move your visitors seamlessly from an online experience to an in-person visit. At the end of the article, you can download a guide about appointment management where you can learn even more about the solutions.

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Zonka Feedback

MARCH 24, 2021

We are delighted to announce that Zonka Feedback has once again received the title of ‘High Performer’ in the Spring 2021 Grid Report by G2 Crowd. This is the third consecutive quarter of receiving such recognition from G2.

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Customers That Stick

MARCH 24, 2021

The spring season of the Crack the Customer Code podcast is over halfway done, and we’ve had some amazing guests and discussions this season. Below is a recap of the episodes so far this season. Make sure to check them out on your favorite podcast player or using the links below. Check Out Our Season Sponsor (and get a free report). In order to reap the benefits of CX (while simultaneously managing limited budgets and external expectations), the pros need to learn to prioritize.

CX 78

CX AI Customer Service Customer Experience 78

CSAT.AI

MARCH 24, 2021

You’re in a time crunch trying to get a project done, and you need your computer to work right now. The computer doesn’t care and is thwarting every DIY troubleshooting method you’ve tried. With a sigh of dread you contact customer service. After a grueling exchange you finally get your computer working. You’re eager to get back to your long delayed project and then get hit with a survey.

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NPS Net Promoter Score Hospitality Hospitality 59

Qualtrics

MARCH 24, 2021

From my first experience with human centered design - the foundation of experience management - I knew it had the potential to revolutionize how government accomplishes its mission. Design project after design project, agency by agency, I witnessed the power of experience design to uncover new ways of solving problems that had vexed government for years - sometimes decades.

Government 26

Government Innovation Technology Technology 26

Intercom, Inc.

MARCH 24, 2021

Some 80% of customers are more likely to do business with a company that offers a personal experience. But as your company grows, how do you offer personalized support at scale without burning out your team or budget? Modern self-serve support is key to scaling smarter. “How do I update my password?” “What’s your cancellation policy?” Answering simple, repetitive questions like these can feel like Groundhog Day for your team.

Start-ups 165

Start-ups Customer Expectations Customer Loyalty Engineering 165

Qualtrics

MARCH 24, 2021

2021 is the year of belonging. Here are 21 must-read books on how to build it within your organization and encourage everyone to feel safe and supported so they can be their authentic selves. Our 2021 Employee Experience Trends report highlighted belonging as the new top driver for employee engagement. That finding inspired us to create this list of our Q-mmunity’s favorite books on the topic, not only cultivate a sense of personal belonging, but also make your people feel safe enough to be thei

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Construction 26

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail