Sun.Mar 07, 2021

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The top 10 most frequently asked questions about customer experience

Steven Van Belleghem

Can B2B companies use the same customer experience strategies as B2C companies? The short answer is “yes”. B2B organizations can indeed use the same type of CX strategies as B2C companies. But it’s also a lot more complex, as they are very distinct types of markets. The biggest difference between them might be that the human relations in a B2B market are incredibly strong.

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How to Capitalize from 2020's Digital Trends | Conversocial

Conversocial

Last week we released our fifth iteration of the Conversocial State of CX Trends report. Each year we analyze the data from our platform to find insights to understand the CX landscape. In a strangely connected way, the data we have seen from our partners at Conversocial in 2020 has mirrored what’s been happening to our lives across the world. Consumer/brand conversations have changed from public gatherings that everyone can access to largely private interactions.

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Omnichannel Customer Service: Best Practices

Knowmax

Omnichannel Customer Service: Best Practices.