Sat.Jun 26, 2021

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How Trader Joe’s Does Experience Right – An Insider Perspective

Doing CX Right

How do you keep employees engaged to deliver great customer experiences? Learn & practice what best in class brands like Trader Joe's does. The post How Trader Joe’s Does Experience Right – An Insider Perspective appeared first on Doing CX Right.

CX 95
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7 Books That Changed Our Lives, Will They Change Yours? – Essential Summer Reading

Beyond Philosophy

It’s summertime. Do you know what that means? That’s right. It’s time for your summer reading list. I bet you thought you were too old for such things. In this episode, we share 7 essential books for any Customer Experience professional to read, ideally in a tropical locale with a fruity drink in hand. Key Ideas to Improve your Customer Experience.