Uniphore

JULY 10, 2021

How to Cut Call Center Agent Onboarding Time in Half. and Make Every Agent Your Best Agent. August 25th | 11 AM EDT | 4 PM BST. Register Now. Brian Cantor Leading CX Industry Analyst Contact Center Week. Kumaran Shanmuhan CX & Automation Consulting Leader Jacada. Live Demo Featuring 10 Ways to Simplify Agent Onboarding With AI & RPA. Embed learning in the flow of activities that employees and the enterprise perform to deliver their outcomes.

Contact Center 223

Contact Center Legal Artificial Intelligence Social Media 223

Beyond Philosophy

JULY 10, 2021

Some of you might know that I am learning to play guitar. However, almost none of you will ever hear my covers of Pink Floyd. In fact, that audience is quite exclusive, and includes only me and my wife Lorraine. That is because my guitar playing is something that I do in private, not public. In this episode, we talk about privacy, or rather, the lack of it in today’s online environment.

Management Consulting 78

Management Consulting Customer Experience CX 78

Lightico

JULY 10, 2021

In today’s digital age, customers have lots of options when it comes to choosing a financial institution to invest their hard-earned money in. Not only that, customer demands have increased with the widespread adoption of technology. This is why banks are making changes and investments in order to stay competitive. Document collection has become one of the main areas where banks can improve their customer experience (CX) and keep up with changing times.

Artificial Intelligence 59

Artificial Intelligence Customer Experience Customer Retention Technology 59