Aquire

SEPTEMBER 18, 2021

If you really want to get ahead of your competition, you should have a great customer experience strategy. Customer experience (or CX) is where most companies compete nowadays as product and price have become less important in the eyes of customers. But, a CX strategy doesn’t come naturally — it takes deliberate effort to find what resonates with your target audience and offer them personalized and efficient service.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Beyond Philosophy

SEPTEMBER 18, 2021

Sometimes customers don’t come back. The two biggest reasons that customers do not come back are apathy and rudeness. With either behavior on your side of the experience, you will lose customers’ business. So how do you get them to say, “I’ll be back?” Our guest Shep Hyken, author, speaker, and thought leader for the Customer Experience movement joins us to answer that question with material from his new book, I’ll Be Back: How to Get Customers to Come Back Ag

Management Consulting 68

Management Consulting Customer Experience CX 68

The Customer Service Blog

SEPTEMBER 18, 2021

Unless you have been living on Mars for the last few months, then you will be aware of the rapidly-rising cost of energy. This swift rise in the price of fuel has meant that petrol and diesel prices have risen way above the rate of inflation over the last 6 months, and more recently the price of domestic energy to heat our homes (gas and electricity) has also risen sharply.

Government 52

Government 52