Customer Think

NOVEMBER 20, 2021

During the past weeks I had a couple of observations and conversations that lead me to thinking that sometimes software vendors underestimate the power that their machine learning based systems could have to improve the lives and experiences of employe.

Machine Learning 132

Machine Learning Technology Technology 132

Beyond Philosophy

NOVEMBER 20, 2021

One of our listeners, Jeanne-Claude, has a problem. He sells a complex product and despite the fact that they have the best one in the industry, the competition is outselling them. I can relate. I sold a complicated product when I was in corporate life, and it was always a highly competitive field. It can be challenging to communicate why you are the best when you have a complex offering and you want to tell customers all about it.

Management Consulting 78

Management Consulting Customer Experience CX 78

Customer Think

NOVEMBER 20, 2021

I originally published today’s post for StellaConnect. It appeared on their site on May 25, 2021. Customer service is an important part of not only the customer experience but also the success of a business. Get it wrong and a lot of other pieces of.

Customer Service 84

Customer Service Customer Experience Contact Center 84

Customer Think

NOVEMBER 20, 2021

Excuses versus solutions You’ve heard this before, right? “Due to current circumstances, we’re experiencing longer-than-usual wait times.” Those “circumstances” can vary. Over the past.

Customer Loyalty 78

Customer Loyalty 78

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