Customer Think

JANUARY 14, 2023

Do you remember when creating a target audience was the only way to compile a list of email addresses? Well, those days are long gone! Customer data platforms (CDPs) have revolutionized the way we do customer marketing. You can build target audiences in real-time based on your customers’ interactions with your brand. This means that […].

Technology 126

Technology Technology 126

Beyond Philosophy

JANUARY 14, 2023

In sales, it can be tough to know when a customer is no longer deciding but already decided—unless, of course, they tell you that out loud. So, it is incumbent upon you to read the signs that a customer has decided to buy. For example, I like to make drawings with pen and paper during my sales presentations with a contact. Then, I position the pen toward them during the discussion as an invitation for them to pick up and draw a little bit, too.

Management Consulting 97

Management Consulting Sales Customer Experience 97

Customer Think

JANUARY 14, 2023

Customer expectations are constantly changing, not only in how they purchase and spend but also the way they engage with brands and the expectations that come along with those interactions. For brands this means they can’t afford to deliver sub-par customer service or their customers will go somewhere else. No business wants that, especially during […].

Customer Service 124

Customer Service Customer Expectations Customer Loyalty 124

Doing CX Right

JANUARY 14, 2023

Rising to the top is not easy, yet achievable, as Jennifer Coolidge's "White Lotus" actress reveals. Apply my five tips on your journey to success, as everything is possible with the right mindset and supporters. The post Journey to Success: Lessons From Jennifer Coolidge’s Golden Globe Acceptance Speech appeared first on Doing CX Right.

CX 105

CX 105

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Customer Think

JANUARY 14, 2023

Finally, it happened. We lived in our blissful world of an abundance of money that fuelled the illusion of eternal and unlimited growth. The stock markets knew only one direction for a decade. They were rising and rising. Venture capital was readily.

CX 121

CX Customer Experience 121

Customer Think

JANUARY 14, 2023

Business Process Outsourcing (BPO) programs are becoming an increasingly popular way for companies to reduce costs and improve efficiency. However, not all BPO programs are successful. In fact, many fail to meet their objectives which can even lead to increased costs and reduced efficiency. This article will examine the reasons why BPO programs fail and […].

Technology 118

Technology Technology 118

Customer Think

JANUARY 14, 2023

B2B or B2C…CX is CX Putting the Human Experience First as a Business Strategy Shep Hyken interviews Carla Guzzetti, Senior Vice President for Experience and Product Messaging at Extreme Networks. She shares how companies can […].

B2C 64

B2C B2B CX Customer Experience 64

Customer Think

JANUARY 14, 2023

In a recent blog, advertising legend Dave Trott shares the story of the insight that led the Wright brothers succeed in recording the first human flight in history, while everyone else struggled and failed. The key insight was that they underst.

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