Execs In The Know

JANUARY 29, 2023

A relentless focus on exceeding customer experience (CX) is the founding principle behind everything CX leaders do. But keeping pace with customer expectations and motivations is its own unique experience, and both have shifted considerably over the past year. That’s why right now is the perfect time to dive into all that Customer Response Summit (CRS) has to offer.

CX 90

CX Hospitality Hospitality Actionable Insights 90

Doing CX Right

JANUARY 29, 2023

Anthony Coppedge, IBM's Global Digital Sales leader, shares practical ways to establish clear, measurable objectives and track progress. It entails "stopping the stupid" and eliminating unnecessary work to focus on high-impact tasks that improve customer experience and profitability. The post “Stopping The Stupid” For Better Customer Experience Outcomes Over Outputs appeared first on Doing CX Right.

Customer Experience 64

Customer Experience CX Sales 64

Doing CX Right

JANUARY 29, 2023

Anthony Coppedge, IBM's Global Digital Sales leader, shares practical ways to establish clear, measurable objectives and track progress. It entails "stopping the stupid" and eliminating unnecessary work to focus on high-impact tasks that improve customer experience and profitability. The post “Stopping The Stupid” For Better Customer Experience Outcomes Over Outputs appeared first on Doing CX Right.

Customer Experience 52

Customer Experience CX Sales 52