Intercom, Inc.

DECEMBER 22, 2020

This year, we launched Scale , a new content strand focusing on how industry leaders are propelling their companies forward by keeping their customers front and center. . When we created Scale, we had no idea what the year would hold in store; we simply knew that investing in long-term customer relationships was the key to success. As it happens, 2020 has only reinforced this, by highlighting again and again the importance of strong customer relationships as the structural foundation on which so

Customer Relationship 220

Customer Relationship Customer Loyalty CX Sales 220

Zonka Feedback

DECEMBER 22, 2020

Detractors are customers that are, generally speaking, unhappy and dissatisfied with your business. They are likely to not be willing to recommend your business and services to others and in fact, share their disappointment with their friends and family. Because Detractors can be harmful for your business, they require immediate attention. Nobody in business likes angry, miffed or unhappy customers.

Business Growth 98

Business Growth Customer Experience 98

VOZIQ

DECEMBER 22, 2020

The pandemic has changed customers as we knew them. Understanding customer expectations and retaining will be critical. As a customer focus leader, we know re-evaluating your customer retention strategy will play a decisive role in 2021. McKinsey recommends that building integrated customer insights and creating actionable engines are the optimum solution to advance the customer retention strategy.

Customer Retention 64

Customer Retention Customer Acquisition Engineering Customer Loyalty 64

The Customer Service Blog

DECEMBER 22, 2020

The Customer Service Blog has just hit a new milestone. This is our 300th article since we began publishing on 2nd June 2016. That's an average of nearly 6 articles every month. And our readership is growing very fast. As of today (22nd December 2020) we have got just under 150,000 readers across the globe, including over 35,000 readers in the UK and over 31,000 readers in the USA.

Customer Service 52

Customer Service 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Qualtrics

DECEMBER 22, 2020

Discover why universal human behavior traits are key to a successful XM activation. Experience management (XM) is becoming increasingly vital to organizations’ long-term business success. Understanding human behavior – how and why people act the way they do – can help you design and execute more emotionally engaging experiences. Why human behavior is important to XM.

Construction 49

Construction Technology Technology Customer Experience 49

Knowmax

DECEMBER 22, 2020

Top reasons why email management software is a critical business application.

Customer Experience 52

Customer Experience 52

Knowmax

DECEMBER 22, 2020

7 key customer service metrics + How to use them.

Customer Service 52

Customer Service Customer Experience 52

Qualtrics

DECEMBER 22, 2020

As part of our Breakthrough Builders podcast series , our VP of Tech Jesse Purewal chats with Kim Malek, CEO and Co-Founder of Salt & Straw on how she had the courage to sink her life savings into a long-held dream, and how she knows that a scoop shop can change the world. Listen to the complete podcast episode of Breakthrough Builders with Kim Malek.

Start-ups 26

Start-ups 26

SugarCRM

DECEMBER 22, 2020

Have you ever wanted to track all the changes that occur to specific fields in Sugar? In today’s blog post we will talk about Sugar Studio feature called “Field Auditing” Its goal is to enable users to view the history of changes easily via each record’s audit log. This blog post will walk you through the process of adding fields to a module’s Audit Log.

Sales 26

Sales CRM 26

Qualtrics

DECEMBER 22, 2020

Originally published on Forbes.com. With two weeks left in what has easily been the strangest and most unprecedented year in business history, everyone has been forced to adapt to a new way of doing things. The learning curve brought on by 2020 was both steep and unpredictable — and the imprint it’s left on the employee experience will have an irreversible effect on the workplace for years to come.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Qualtrics

DECEMBER 22, 2020

What is an employee feedback system? Employee feedback , as we know, is information about performance, skills and teamwork that employees of a company exchange with each other. The idea is that managers and peers provide positive and negative feedback to nip bad habits in the bud and promote best practice , to create a harmonious working environment.

Sentiment Analysis 49

Sentiment Analysis Touchpoint Start-ups Construction 49

Qualtrics

DECEMBER 22, 2020

The world is preparing to execute the largest vaccine distribution in history to combat COVID-19—named the largest modern public health crisis. Governments at all levels face two key imperatives: Manage the complex delivery process AND proactively engage with residents before, during, and after vaccination. Even with COVID-19 vaccines becoming more available to the general population, the success of a vaccine strategy relies critically on people’s participation.

Government 49

Government Education 49