Thu.May 12, 2022

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What are the advantages of having a service culture?

Inside Customer Service

Imagine you wanted to meet a friend for coffee. Your friend suggests a place they think you'll like that's located in a nearby neighborhood. You've never been there before and don't know the address. How would you get there? There are several ways you could find it: Plug the name of the coffee shop into your maps app. Look up the coffee shop's address and plug that into the maps app.

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Help Your Agents Stay Energized at Work

CSAT.AI

Updated May 2022. Ann started her day with a double espresso and a quick lap around the block, but by 2pm she has been staring at the same customer service ticket for ten minutes and can’t remember what her last action on it was. She’s so tired she doesn’t even care. Low energy, especially in direct customer contact work like customer service, is detrimental to the company bottom line.

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Why do phone surveys have a low response rate?

SurveySensum

Since the beginning, marketers, researchers, and businesses relied heavily on telephone surveys to interview people, collect and understand customer feedback. They used CATI/ telephone surveys to gather insights about the customer challenges, expectations, and behaviors to launch or improve products and services in the market. So, what are CATI or Phone Surveys?

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Bringing the vineyard home: A CX Moment with Wine.com

Zendesk

Wine.com is the nation’s leading online wine retailer, earning $355 million in revenue during 2021. While the pandemic has changed consumers’ purchasing habits, Wine.com has been bringing the tasting room to people’s homes since 1998. Wine.com offers several unique programs on its platform, including StewardShip, a premium membership program that includes VIP perks and free shipping for an annual fee.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Combat disruption fatigue with purpose

MyCustomer Experience

CPurpose-led and values-driven innovation should be the new mantra for businesses in a post-pandemic world. Companies with a clear mission. 24th May 2022. By Gagandeep Gadri.

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How to Achieve High-Definition Marketing Segmentation

SugarCRM

We know that message relevance is key to building and maintaining a marketing audience. We compete for attention in our customers’ inboxes, and we need to be smart about delivering content. Here at Sugar, HD-CX (High-Definition Customer Experience) is one of our core value pillars. Let us explore how we translate that into a valuable tool for marketers using our Sugar Platform.

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Discovering Hidden Customer Insights in New Places is Critical for Future Success!

Beyond Philosophy

Customer Science is an exciting new variant of Customer Experience. One of the crucial ways that the science is more powerful is the quality of the customer data you feed into the process. So, the question becomes, how complete is the data you would feed into the scientific process? If you are like many organizations, the answer is likely not complete enough. .

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How the Customer Voice Impacts Your Growth

MyCustomer Experience

HWe all know that customer reviews are critical for businesses. But it is entirely possible to have too much of a good thing. If you’re. 12th May 2022. By Joanna Clark Simpson Head of Marketing at PissedConsumer.com.

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What’s a Customer Journey Map? Template & Crash Course

PeopleMetrics

Customer journey mapping can make the crucial difference between driving business success and seeing flagging customer satisfaction, retention rates, and revenue. It's no coincidence that we frequently return to the businesses that offer us great experiences. Your favorite restaurant, an eCommerce site you frequently buy from, a hotel that you've visited several times, a professional vendor that your business relies on—if it's easy, fast, and enjoyable to engage with them, they've almost certain

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Workforce wellbeing - 7 essential elements

MyCustomer Experience

WPersonal and organisational growth go hand in hand - below are some top tips for an effective wellbeing programme to build a happy and. 12th May 2022. By Ross Daniels.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.