Fonolo

JANUARY 7, 2021

Customer perception of service is a key component of customer perception. How well you service and support your customers will distinctly impact how your customers feel about your brand, product, or service. How to Improve Customer Perception of Your Brand. That said, it’s important to know the difference between customer perception of service, general customer perceptions, and customer satisfaction.

Customer Expectations 171

Customer Expectations Customer Satisfaction Contact Center CX 171

Customer Service Life

JANUARY 7, 2021

This article was originally published on CustomerThink on November 10, 2020, and is being reposted with the permission of the editor. Click here to read the original post. Macros, canned response, scripts, templates…call them what you want. They boast a number of benefits for contact centers handling text-based support channels like email, chat, SMS, social media, and more, including: Improved speed and accuracy when interacting with customers.

Contact Center 92

Contact Center Social Media Customer Satisfaction Start-ups 92

Hodusoft

JANUARY 7, 2021

The Different Types of Dialers Used in Call Centers and Their Situational Uses. Speed and efficiency are important for call centers engaged in outbound campaigns. Their operations are based on call center software with an automatic dialer at the core. At one time agents would be handed lists and they would dial out manually. Software evolved, paving the way for more sophisticated dialing systems.

CRM 105

CRM Start-ups Customer Experience 105

Lumoa

JANUARY 7, 2021

At what point during the customer journey should you measure how the customer is feeling? In the middle? After their journey is over? Every month? In reality, there are several customer touchpoints along the customer journey where you can (and should!) measure the customer experience, and each requires a slightly different approach. Different surveys help you measure the experience appropriately at all customer journey touchpoints, and there is no one-size-fits-all.

Touchpoint 83

Touchpoint Customer Journey Map Social Media Text Analytics 83

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Astute

JANUARY 7, 2021

Efficient customer service is impossible when these 5 things stand in the way. Learn how to improve efficiency, enhance CX, and drive revenue. The post Want More Efficient Customer Service? Stop Doing These 5 Things appeared first on Astute.

Customer Service 52

Customer Service CX 52

SugarCRM

JANUARY 7, 2021

Whether you are building a new sales team or expanding an existing operation, finding and reaching new customers is one of the most difficult challenges that your company must address. Even the best of your salespeople will sometimes struggle to find quality leads that are actually interested in what they’re trying to sell. Cold calling yields some results, but it requires an inordinate amount of luck and good timing not only to make contact but also to land the customer.

Outlook 49

Outlook CRM Sales Technology 49