Doing CX Right

JANUARY 21, 2023

Daniel Pink, author of five New York Times bestsellers, and Stacy Sherman discuss the value of regret and how looking backward moves us forward in business and life. The post The Silver Lining in Regret: How to Turn a Negative Experience into a Positive Outcome appeared first on Doing CX Right.

CX 59

CX 59

Beyond Philosophy

JANUARY 21, 2023

It’s a new year so we decided we needed an update. A few years ago, we gave you some rules for gaining growth. But times have changed, and so the rules need to change, too. Therefore, we took another pass at the questions that can help your organization gain growth in 2023. In some ways, these are more like provocations than questions. However, we aren’t picking a fight.

Management Consulting 17

Management Consulting Customer Experience 17

Doing CX Right

JANUARY 21, 2023

Daniel Pink, author of five New York Times bestsellers, and Stacy Sherman discuss the value of regret and how looking backward moves us forward in business and life. The post The Silver Lining in Regret: How to Turn a Negative Experience into a Positive Outcome appeared first on Doing CX Right.

CX 52

CX 52

The Customer Service Blog

JANUARY 21, 2023

Okay, that's it. Enough is enough. I am never going to do my shopping at Lidl ever again. Regular readers of this blog will know that I've had numerous problems with Lidl over the years, mainly to do with being overcharged. But if you read my most recent article about them, you’ll know about the incredibly rare occasion when they actually UNDER charged me, and I dishonestly decided not to tell them!

Customer Service 72

Customer Service 72

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