Sun.Nov 07, 2021

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And the winners are…congratulations to our LISTEN 2021 Award recipients!

Callminer

We recently announced our LISTEN 2021 Award winners, including seven LISTEN 2021 Analyst Award winners, and Top Partner and Top Customer of the Year. Read the blog to learn about the recipients.

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A New Old Look at Work-Life Balance

The Belding Group

Maybe you're looking at work-life balance the wrong way. Yes, working is something we have to do to survive. We also, however, have to eat to survive. Yet, how often do you hear someone roll their eyes and say, "Having to go to a restaurant is cutting into my Eat-Life balance.". Shaun Belding | www.shaunbelding.com.

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The Great Resignation and customer service

Customer Think

The Great Resignation, the Big Quit, the Turnover Tsunami – whatever you want to call it, is a growing trend in the world of work that is taking off across the globe. But what exactly is it, what consequences might it have for the customer service industry and could it be the wake-up call our […].

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How can you empower your employees to become more customer centric?

Steven Van Belleghem

Create a safe space. The most crucial part of enabling customer centric behavior is creating a safe environment for your employees. If you want them to act in a customer centric way, they will need to be able to solve problems or offer customer advice in a fast and smooth manner. You will probably have your very own vision on how that should be done in the most optimal manner, and that’s great.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Building an eCommerce Website on a Budget

Customer Think

Wouldn’t you believe, 36% of small businesses do not have their website at all? It is jarring to know those businesses lack an excellent means of getting sales and profit by not building their business website. When it comes to an eCommerce store, it’s all about how much you put into your store will pave […].

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How To Create Unforgettable Experiences

Doing CX Right

Ryan Estis, a motivating leader, shares how to create unforgettable experiences that will touch the core of your heart and your customers too. The post How To Create Unforgettable Experiences appeared first on Doing CX Right.

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The AI-for-Insights Maturity Model

MyCustomer Experience

T“What else can I do with AI” is what I have been hearing in professional insights groups recently. The number of solutions is exponentially. 7th Nov 2021. By Frank Buckler CEO.

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5 sales enablement best practices to help accelerate sales [2021]

Customer Think

Image credit: Adobe Stock Why is sales enablement so important? The key goal of sales enablement is to make reps more productive and effective at closing deals, thereby driving more sales and revenue growth. Even a small boost to your sales team’s effectiveness can significantly impact the bottom line. So, let’s look at some of […].

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Are we challenging CX?

Customer Think

Are we challenging CX? One of the roles we, as CX professionals, play, is that of change agents. I realize that’s a term people toss out there when they want to seem important or progressive in bu.

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5 Ways You Can Maximize Logistics Automation Functionality

Customer Think

While companies have been slowly implementing automation technologies for several years, Covid-19 accelerated automation adoption on a significant scale. It became a necessity for businesses – particularly those in the transportation and warehouse industry – to utilize automation technologies to ensure employee safety. With the warehouse automation market expected to be worth $30 billion by […].

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Get Your Message Understood: how influencers can change minds

Customer Think

As an influencer, how often do say to yourself “Why doesn’t she understand me?” or “If he understood me better this decision would be a no-brainer.” It’s natural to assume Others will understand – and comply with – your suggestions. Have you ever wondered what’s happening when they don’t? As influencers, part of your job […].

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