Customer Think

JANUARY 15, 2023

Today, 56% of customers say they are loyal to brands that “get them” and align their approach with customers’ preferences. But the main question is how can brands begin to understand their customers. The answer is very simple – it’s by asking them directly. Furthermore, the best method for doing that is by using a […].

127

127

Doing CX Right

JANUARY 15, 2023

Brian Elliott, SVP at Slack and Executive Leader of Future Forum, and Stacy Sherman talk about the future of work and tactics to stay ahead of the curve. Learn about scheduled flexibility & how to retain a customer-centric distributed team. The post The Future of Work and Scheduled Flexibility appeared first on Doing CX Right.

CX 59

CX 59

Customer Think

JANUARY 15, 2023

Most everyone in the business world is familiar with the idea of customer experience (CX). And as popular as CX is, there’s a somewhat new concept that has been coming on strong for the past five years, and that’s the employee experien.

Customer Experience 125

Customer Experience CX 125

The DiJulius Group

JANUARY 15, 2023

Poor customer service knows no boundaries and happens across all industries. And in this technological age, bad CX stories abound online with customers eager to vent about their worst customer service experiences so that potential customers can make informed decisions. The following three less-than-happy customers shared their customer service horror stories of 2022: Bank of.

Customer Service 52

Customer Service Customer Experience CX Technology 52

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Customer Think

JANUARY 15, 2023

The collapse of the Southwest passenger experience this holiday season is an unlikely jumping off point for a conversation on how to own customer experience transformation. Unfortunately, it is not a surprising trigger for this conversation. Now, Wall.

Customer Experience 124

Customer Experience Customer Loyalty Technology Technology 124

Customer Think

JANUARY 15, 2023

What do you get when you put three old guys in front of microphones and ask them to talk about one of their favorite subjects? An authoritative view on just about anything. However, with three pioneers of Customer Experience involved, we have.

CX 123

CX Customer Experience Customer Loyalty 123