Customer Think

MARCH 19, 2023

Feedback is integral to employee management since it paves the way for improvement across roles and teams. Setting up a feedback culture in your company facilitates productivity, clear communication, and holistic growth in your workforce. Applauding efforts through positive feedback and respectfully offering constructive criticism boosts morale and helps employees improve.

Construction 119

Construction 119

Steven Van Belleghem

MARCH 19, 2023

Muji (Japan) You probably haven’t heard of Muji yet, a retail company which sells household and consumer goods, but it is incredibly successful in Japan and operates no less than 700 stores around the world. Just to compare, even if that does not sound like a big deal: IKEA has about 460 stores in total. Launched in 1980, in a Japan that was overly brand obsessed, it profiled itself as the antithesis of consumerism: by offering generic, brand-less and anonymous products as a statement against ex

Non-Profits 104

Non-Profits Agriculture CX Manufacturing 104

Doing CX Right

MARCH 19, 2023

Tia Graham, speaker and author about Happy Leaders, and Stacy Sherman share actionable tips to increase employee engagement and bottom-line results based on working with dozens of global companies. The post The Science Behind Happy Leaders and Improved Customer Service Experiences appeared first on Doing CX Right.

Customer Service 59

Customer Service CX 59

SixteenVentures

MARCH 19, 2023

As a Customer Success Manager (CSM), it’s easy to fall into the trap of just going through the motions with your customers. You have a list of tasks to complete, metrics to track, and goals to achieve. But what if I told you that being curious could transform your relationship with your customers and position you as a trusted advisor and strategic partner?

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SixteenVentures

MARCH 19, 2023

In Customer Success we’re always concerned with the status of our customers. We keep track of their health score, their adoption velocity, usage, satisfaction, and other metrics that tell us whether or not they’re successful. And while all of that is obviously what we should be looking at in our Customer Success operation, there’s another type of customer status that we very often overlook.

Gaming 46

Gaming Sales 46

SixteenVentures

MARCH 19, 2023

The customer’s perception of why the Customer Success Manager (CSM) exists in their world, and how the CSM is distinguished from other Individual Contributors (ICs) and Subject Matter Experts (SMEs) the customer will work with, is called Positioning. Think of it as the position the CSM holds in the customer’s mind. Positioning impacts whether the CSM is viewed as strategic (or not), how the customers treat the CSM, whether they listen to the CSM, and whether they’ll hold up their end

Start-ups 46

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