Customer Bliss

FEBRUARY 18, 2022

As we head further into 2022, it’s apparent that companies are picking up steam and looking ahead to the future of their experience practices (customer experience, employee experience, and beyond). If you’re looking for resources to share with your team on experience leadership, I encourage you to take a look at the authors on this year’s Global Gurus list of customer experience leaders for inspiration (a sincere thank you to Global Gurus for including me in the list once agai

CX 114

CX Customer Experience Non-Profits Start-ups 114

Help Scout

FEBRUARY 18, 2022

Online customer service is one of the most important functions at any company. Here’s how to get started with it and continue improving it as you grow.

Customer Service 117

Customer Service 117

Shep Hyken

FEBRUARY 18, 2022

This week we feature an article by Anand Subramanian, a content writer from Freshflows , a product management app for B2B SaaS product teams. He shares how to improve the SaaS customer experience to encourage customer loyalty. Software as a service (SaaS) has grown rapidly in recent years, particularly in recent months. A distinctive product is no longer sufficient.

Customer Experience 65

Customer Experience Net Promoter Score B2B Non-Profits 65

Help Scout

FEBRUARY 18, 2022

You have identified a small change that you’re convinced would really improve your customer service quality, but you’re having trouble persuading your team to change their behavior. Here’s one quick tip to make it happen.

Customer Service 104

Customer Service 104

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Zonka Feedback

FEBRUARY 18, 2022

The majority of website bounce rates fall between 26% and 70%. It is determined by how your visitors interact and engage with what you have to offer. Some may like your website because of its advanced design and navigation features while some may find the same interface difficult to use. Similarly, some of your visitors may leave without making a purchase while some may keep coming back to make transactions.

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Help Scout

FEBRUARY 18, 2022

If you’re looking for a dedicated support tool, Crisp may not be your best option. Check out our list of seven Crisp alternatives.

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102

Zendesk

FEBRUARY 18, 2022

It may seem like technology is dominating the world of sales today. But no matter how many ways we find to digitize workflows, save time, and cut costs, nothing has been invented yet that can replace genuine human-to-human interaction. The buyer-seller relationship can be the cornerstone of customer loyalty. Plus, it’s a gold mine of opportunities for cross-selling , SPIN selling , and upselling.

Sales 98

Sales Start-ups Touchpoint Legal 98

TeamSupport

FEBRUARY 18, 2022

If your B2B business is aiming to grow in 2022 (whose isn’t?) then chances are that your sales team is chasing new business. It’s a reasonable strategy – new business acquisitions means more revenue. But what if this new business is replacing churned customers and there is no net growth? Even worse, what if this strategy is plugging a hole of capsized revenue left by more churned customers than acquired ones?

B2B 105

B2B Sales NPS Customer Service 105

Logicalware

FEBRUARY 18, 2022

Dear travel leaders, As the CEO of Puzzel, I am writing to you today with an offer. An offer to help you reconnect with your customers, rebuild your workforce, and rekindle the joy of travelling in 2022. The past two years have been incredibly difficult for everyone. But few industries have been affected as severely and relentlessly by the Covid-19 pandemic as yours.

Transportation 52

Transportation AI Customer Service CX 52

TeamSupport

FEBRUARY 18, 2022

If your B2B business is aiming to grow in 2022 (whose isn’t?) then chances are that your sales team is chasing new business. It’s a reasonable strategy – new business acquisitions means more revenue. But what if this new business is replacing churned customers and there is no net growth? Even worse, what if this strategy is plugging a hole of capsized revenue left by more churned customers than acquired ones?

B2B 98

B2B Sales NPS Customer Service 98

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

SurveySensum

FEBRUARY 18, 2022

What is survey data analysis? Why should you analyze survey data? Things to keep in mind before launching a survey. How to analyze survey data? Analyzing Quantitative data. Analyzing Qualitative data. Comparing Feedback Data with Operational Data. Presenting survey data results. Why is presenting the results of survey data analysis so important? Frequently Asked Questions (FAQ) about survey data analysis.

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback CX 52